HVAC & Plumbing Dispatcher — Fast-Paced Growth

Signature Heating, Cooling and Plumbing; Albuquerque (NM); Presencial; USD 28.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision

401(k) matching

Paid time off

Life & AD&D insurance

Weekly pay

Growth opportunities

Promotions from within

Descripción de la vacante

Signature Heating, Cooling & Plumbing is seeking a skilled Dispatcher to thrive in a fast-paced environment and keep operations running smoothly in Albuquerque. You will manage technician schedules, communicate clearly with customers, and support growth by delivering reliable service.

Join a team that values precision, teamwork, and impact. This role offers growth opportunities, a strong benefits package, and weekly pay, with a chance to advance within the company.

Formación

• Minimum of one year of proven experience as a dispatcher in HVAC, plumbing or electrical.
• Ability to work at Albuquerque office location.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Excellent customer service skills with strong verbal and written communication abilities.
• Experience with ServiceTitan or Housecall Pro is desirable.
• Successful completion of a background check and drug test.

Responsabilidades

• Assess customer inquiries via phone and allocate appropriate technicians to service appointments.
• Communicate precise information to technicians to ensure proficient and high-quality customer interactions.
• Effectively manage the schedules and requirements of all technicians in the field.
• Provide regular updates to customers regarding the progress of technicians throughout the day.
• Maintain precise customer records within our database.
• Document the outcomes of each service call and generate comprehensive report summaries for senior management.
• Achieve daily revenue targets by prioritizing service calls.
• Demonstrate professionalism in customer interactions, fostering positive relationships and encouraging repeat business.
• Address customer requests promptly, resolving issues and actively promoting the brand.
• Participate in ongoing training initiatives to enhance sales skills and ensure swift, accurate dispatch of incoming orders.
• Cultivate a base of highly satisfied customers, turning them into advocates for our brand.

Conocimientos

Dispatcher experience

Customer service

Verbal communication

Written communication

Herramientas

Microsoft Office

ServiceTitan

Housecall Pro

Descripción del empleo

Signature Heating, Cooling & Plumbing is seeking a skilled Dispatcher to thrive in a fast-paced environment and keep operations running smoothly in Albuquerque. You will manage technician schedules, communicate clearly with customers, and support growth by delivering reliable service.

Join a team that values precision, teamwork, and impact. This role offers growth opportunities, a strong benefits package, and weekly pay, with a chance to advance within the company.