Dynamic Dispatch Coordinator for Field Techs

Paycom; San Marcos (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

401(k) match

Holiday pay

Paid time off

Company events

Health insurance

Job summary

We Care Plumbing, Heating & Air in San Marcos, CA is seeking a Dispatcher to keep schedules moving, coordinate technicians and customers, and ensure each job runs smoothly.

Responsibilities include scheduling, updating customers, communicating job details, and managing reschedules; prior dispatch or CRM experience preferred. This full-time role offers weekly pay and benefits in a fast-paced environment.

Qualifications

• 1+ year of dispatch, scheduling, or customer service experience preferred.
• Trades or service industry experience a plus.
• ServiceTitan or similar dispatch/CRM software experience preferred.

Responsibilities

• Schedule technicians for appointments based on availability, skillset, and location.
• Track call volume and technician status to keep the schedule running smoothly.
• Adjust schedules quickly for emergencies, cancellations, or reschedules.
• Keep customers updated on appointment times and any delays.
• Give technicians the job details and directions they need before each call.
• Serve as the main point of contact for technicians throughout the day.
• Keep accurate records of completed jobs, reschedules, and customer feedback.

Skills

Strong communication

Multitasking

Organized

Scheduling

Tools

ServiceTitan

Job description

We Care Plumbing, Heating & Air in San Marcos, CA is seeking a Dispatcher to keep schedules moving, coordinate technicians and customers, and ensure each job runs smoothly.

Responsibilities include scheduling, updating customers, communicating job details, and managing reschedules; prior dispatch or CRM experience preferred. This full-time role offers weekly pay and benefits in a fast-paced environment.