Senior Dispatcher for Plumbing & HVAC Services

Leakys; Lubbock (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Leaky’s Plumbing & HVAC is growing and seeking an experienced Senior Dispatcher / Service Coordinator to help run our plumbing and HVAC service schedule.

This is not an entry-level job. We need someone who has already worked in a home services office and understands how dispatch affects the whole day—from the customer and the technician to the schedule, drive time, and the profitability of each job.

Qualifications

• Prior dispatching or scheduling experience in a home services company is required.
• Plumbing or HVAC office experience is strongly preferred.
• Experience dispatching technicians for efficient, profitable service calls.
• ServiceTitan experience strongly preferred (this is what we currently use).
• Housecall Pro, Jobber, FieldEdge, or similar software experience is also helpful.

Responsibilities

• Manage the daily plumbing and HVAC service schedule.
• Dispatch technicians based on skill level, location, urgency, job type and opportunity.
• Keep technicians moving efficiently and fill schedule gaps to keep the board full.
• Communicate clearly with customers, technicians, and managers.
• Coordinate returns visits, parts, estimates, and follow-up work.

Skills

Dispatching experience

Home services office

Strong communication

Organizational skills

Decision-making under pressure

Tools

ServiceTitan

Housecall Pro

Jobber

FieldEdge

Job description

Leaky’s Plumbing & HVAC is growing and seeking an experienced Senior Dispatcher / Service Coordinator to help run our plumbing and HVAC service schedule.

This is not an entry-level job. We need someone who has already worked in a home services office and understands how dispatch affects the whole day—from the customer and the technician to the schedule, drive time, and the profitability of each job.