Dispatcher for Plumbing and AC Business

Leaky's Water and Air; Lubbock (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Leaky’s Plumbing & HVAC is growing and seeking an experienced Senior Dispatcher / Service Coordinator to help run our plumbing and HVAC service schedule.

This is not an entry-level job. We need someone who has already worked in a home services office and understands how dispatch affects the whole day—from the customer and the technician to the schedule, drive time, and the profitability of each job.

Qualifications

• Prior dispatching or scheduling experience in a home services company is required.
• Plumbing or HVAC office experience is strongly preferred.
• Experience dispatching technicians for efficient, profitable service calls.
• ServiceTitan experience strongly preferred (this is what we currently use).
• Housecall Pro, Jobber, FieldEdge, or similar software experience is also helpful.

Responsibilities

• Manage the daily plumbing and HVAC service schedule.
• Dispatch technicians based on skill level, location, urgency, job type and opportunity.
• Keep technicians moving efficiently and fill schedule gaps to keep the board full.
• Communicate clearly with customers, technicians, and managers.
• Coordinate returns visits, parts, estimates, and follow-up work.

Skills

Dispatching experience

Home services office

Strong communication

Organizational skills

Decision-making under pressure

Tools

ServiceTitan

Housecall Pro

Jobber

FieldEdge

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Leaky’s Plumbing & HVAC is growing, and we’re looking for an experienced Senior Dispatcher / Service Coordinator to help run our plumbing and HVAC service schedule.

This is not an entry-level job.

We need someone who has already worked in a home services office and understands how dispatch affects the whole day.

• The customer
• The technician
• The schedule
• The drive time
• The job type
• The profit of the job

We believe in “dispatching for dollars.” That means getting the right technician to the right call at the right time, reducing wasted drive time, filling gaps in the schedule, and helping our techs run efficient, profitable calls.

All applications are confidential.

What You’ll Do

• Manage the daily plumbing and HVAC service schedule
• Dispatch technicians based on:
  • Skill level
  • Location
  • Urgency
  • Job type
  • Opportunity
• Keep technicians moving efficiently throughout the day
• Adjust the schedule when jobs run long, cancel, or change
• Fill schedule gaps and help keep the board full
• Communicate clearly with customers, technicians, and managers
• Coordinate return visits, parts, estimates, and follow-up work
• Keep ServiceTitan updated with accurate customer and job information
• Classify calls correctly so the right tech is sent to the right job
• Help set clear payment and service expectations with customers
• Stay calm and in control when the day gets busy

What We’re Looking For

• Prior dispatching or scheduling experience in a home services company is required
• Plumbing or HVAC office experience is strongly preferred
• Experience dispatching technicians for efficient, profitable service calls
• ServiceTitan experience strongly preferred (this is what we currently use)
• Housecall Pro, Jobber, FieldEdge, or similar software experience is also helpful
• Strong communication and organization skills
• Able to make quick decisions during a busy service day
• Comfortable holding the schedule together when things change
• Highly organized and a little bit of a control freak in the best way

This role is a good fit for someone who knows dispatch is not just answering phones and filling boxes on a calendar.

A great dispatcher helps the whole company make money by keeping technicians productive, reducing wasted time, and making sure customers are taken care of.

What’s in It for You

• Competitive pay
• Benefits
• 401(k)
• Paid time off
• Stable, growing local
• company

Schedule

• Monday–Friday
• Full-time
• 40–44 hours per week