Residential Dispatch Pro - HVAC & Plumbing

Joseph J Magnolia; Washington (District of Columbia); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Life Insurance

Long-term disability

401(k) contributions

HSA

Paid time off (PTO)

Employee Assistance Program (EAP)

Job summary

Magnolia Plumbing, Heating & Cooling is hiring an entry-level Residential Dispatcher to join our Residential Services team in the DC metropolitan area. The role focuses on coordinating HVAC and plumbing service calls, supporting technicians, and maintaining efficient scheduling to ensure an exceptional customer experience.

The position offers growth opportunities within our team, with a focus on timely communication, efficient workflow, and strong teamwork with office staff and technicians.

Qualifications

• Prior dispatch experience required.
• Experience in Plumbing or HVAC preferred.
• Excellent communication and customer service abilities.
• Strong organizational and multitasking skills in a fast-paced environment.

Responsibilities

• Schedule and dispatch residential plumbing and HVAC service calls.
• Monitor technician locations and job progress in real time.
• Communicate with customers to confirm appointments and provide ETA updates.
• Adjust schedules to accommodate urgent service requests and delays.
• Ensure technicians have correct job information, tools, and materials.

Skills

Dispatch experience

Strong communications

Organizational skills

Customer service

ServiceTitan experience

Tools

ServiceTitan

Dispatch software

Job description

Magnolia Plumbing, Heating & Cooling is hiring an entry-level Residential Dispatcher to join our Residential Services team in the DC metropolitan area. The role focuses on coordinating HVAC and plumbing service calls, supporting technicians, and maintaining efficient scheduling to ensure an exceptional customer experience.

The position offers growth opportunities within our team, with a focus on timely communication, efficient workflow, and strong teamwork with office staff and technicians.