Senior Disability Claims & LOA Analyst (Remote/Hybrid)

Hartford; Florida; Hybrid; USD 48,000 - 72,000; Full time

Job summary

The Hartford is seeking a Sr Ability Analyst to evaluate Short-Term Disability (STD) and Leaves of Absence (LOA) claims, determine eligibility, and support timely return to work. You will partner with claimants, providers, and employers in a fast-paced environment, adhering to plan provisions and regulatory requirements.

This role handles concurrent LOA claims and emphasizes compliant case management across multiple files, with a focus on service excellence and ethical decision-making.

Qualifications

• High School Diploma or GED required; associate or bachelor’s degree preferred.
• Minimum of 1 year of quality customer service experience required.
• At least 1 year of claim handling experience required.
• Experience in reviewing medical records is highly preferred.
• Familiarity with medical terminology is a plus.

Responsibilities

• In a fast-paced environment, work with internal and external customers to retrieve and relay information relevant to short-term disability and Leaves of Absence claims.
• Provide exceptional customer service by maintaining a dedication to meeting the expectations and requirements of internal and external customers.
• Deliver outstanding customer service through professional written and verbal communication.
• Collect and analyze information, applying critical thinking and mathematical skills to make sound decisions and draw accurate conclusions.
• Apply business acumen and technical expertise to make ethical, well-informed decisions based on analysis, experience, and judgment, with management guidance as needed.
• Commit to meeting the expectations and requirements of both internal and external customers.
• Contribute to a positive team culture that supports Group Benefit Claims Diversity and Inclusion initiatives and objectives.

Skills

Organizational skills

Problem solving

Verbal and written communication

Attention to detail

Team collaboration

MS Office & multi-system navigation

Education

High School Diploma or GED

Associate or Bachelor’s degree preferred

Tools

Microsoft Office

Job description

The Hartford is seeking a Sr Ability Analyst to evaluate Short-Term Disability (STD) and Leaves of Absence (LOA) claims, determine eligibility, and support timely return to work. You will partner with claimants, providers, and employers in a fast-paced environment, adhering to plan provisions and regulatory requirements.

This role handles concurrent LOA claims and emphasizes compliant case management across multiple files, with a focus on service excellence and ethical decision-making.