Short Term Disability Senior Ability Analyst - Absence Management

Hartford Fire Ins. Co; Florida; Hybrid; USD 48,000 - 72,000; Full time

Job summary

The Hartford is seeking a Sr Ability Analyst to evaluate Short-Term Disability (STD) and Leaves of Absence (LOA) claims, determine eligibility, and support timely return to work. You will partner with claimants, providers, and employers in a fast-paced environment, adhering to plan provisions and regulatory requirements.

This role handles concurrent LOA claims and emphasizes compliant case management across multiple files, with a focus on service excellence and ethical decision-making.

Qualifications

• High School Diploma or GED required; associate or bachelor’s degree preferred.
• Minimum of 1 year of quality customer service experience required.
• At least 1 year of claim handling experience required.
• Experience in reviewing medical records is highly preferred.
• Familiarity with medical terminology is a plus.

Responsibilities

• In a fast-paced environment, work with internal and external customers to retrieve and relay information relevant to short-term disability and Leaves of Absence claims.
• Provide exceptional customer service by maintaining a dedication to meeting the expectations and requirements of internal and external customers.
• Deliver outstanding customer service through professional written and verbal communication.
• Collect and analyze information, applying critical thinking and mathematical skills to make sound decisions and draw accurate conclusions.
• Apply business acumen and technical expertise to make ethical, well-informed decisions based on analysis, experience, and judgment, with management guidance as needed.
• Commit to meeting the expectations and requirements of both internal and external customers.
• Contribute to a positive team culture that supports Group Benefit Claims Diversity and Inclusion initiatives and objectives.

Skills

Organizational skills

Problem solving

Verbal and written communication

Attention to detail

Team collaboration

MS Office & multi-system navigation

Education

High School Diploma or GED

Associate or Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Sr Ability Analyst - C409AN

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

The STD AM Senior Ability Analyst is responsible for evaluating Short-Term Disability (STD) claims to determine eligibility for disability benefits and applicable Leaves of Absence (LOA). This role partners with claimants, healthcare providers, and employers to support recovery and facilitate a safe and timely return to work. The analyst ensures all claim decisions and case management activities comply with disability plan provisions, company policies, regulatory requirements, and ethical standards. Additionally, the position manages concurrent LOA claims while supporting the organization’s commitment to helping customers navigate unexpected illnesses or life events.

Start Dates/ Training Details:

• Training Begins: January 2027
• Subject to Claim Experience Hours: 8:00 AM - 4:30 PM (Virtual)
• Duration: 5 weeks
• Post-Training Schedule Work Hours: Core Business Hours
• Work Arrangement: This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, Naperville, IL, San Antonio, TX, Lake Mary, FL, Phoenix, AZ; Sunrise, FL; Alpharetta, GA) will have the expectation of working in an office 3 days a week (Tuesday through Thursday).
• Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

Responsibilities

• In a fast-paced environment, work with internal and external customers to retrieve and relay information relevant to short-term disability and Leaves of Absence claims
• Provide exceptional customer service by maintaining a dedication to meeting the expectations and requirements of internal and external customers
• Deliver outstanding customer service through professional written and verbal communication
• Collect and analyze information, applying critical thinking and mathematical skills to make sound decisions and draw accurate conclusions
• Apply business acumen and technical expertise to make ethical, well-informed decisions based on analysis, experience, and judgment, with management guidance as needed
• Commit to meeting the expectations and requirements of both internal and external customers
• Contribute to a positive team culture that supports Group Benefit Claims Diversity and Inclusion initiatives and objectives

Qualifications

• High School Diploma or GED required; associate or bachelor’s degree preferred
• Minimum of 1 year of quality customer service experience required
• At least 1 year of claim handling experience required
• Experience in reviewing medical records is highly preferred
• Familiarity with medical terminology is a plus

Skills & Competencies

• Exceptional organizational and prioritization skills
• Strong problem-solving abilities
• Professional verbal and written communication skills
• Detail oriented with the ability to maintain a high level of quality and accuracy, while meeting productivity targets in a fast-paced environment
• Ability to work effectively within a structured team environment
• Proficiency in Microsoft Office and ability to navigate multiple systems simultaneously

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $48,071 - $72,107

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

Every day, a day to do right. Showing up for people isn't just what we do. It's who we are - and have been for more than 200 years. We're devoted to finding innovative ways to serve our customers, communities and employees-continually asking ourselves what more we can do. Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable? That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined. And while how we contribute looks different for each of us, it's these values that drive all of us to do more and to do better every day.