Disability Claims Analyst — Hybrid, Growth & Impact

The Hartford; Florida; Hybrid; USD 46,000 - 73,000; Full time

Job summary

The Hartford in Sunrise, FL is seeking an Ability Analyst to support short-term disability claims and help clients return to work with appropriate treatment plans. The role emphasizes customer service, analytical thinking, and accurate processing in a fast-paced environment.

Candidates should have 1+ years in customer service or claims, strong verbal and written communication, and the ability to work in a hybrid setting with onsite three days per week, near Sunrise or Lake Mary offices.

Qualifications

• High School Diploma or GED required; associate's or bachelor's degree preferred.
• 1+ years of customer service experience required.
• 1+ years of claims experience preferred; medical terminology experience preferred.
• Proficiency in Microsoft Office and multi-system navigation.

Responsibilities

• Provide exceptional customer service by meeting needs of internal and external customers.
• Serve as a key contact for Short-Term Disability claims and gather information.
• Apply analytical skills and judgment to evaluate information and reach conclusions.
• Make informed decisions using business acumen and guidance from management.
• Support inclusion initiatives and team objectives.

Skills

Customer service

Communication skills

Organized

Problem solving

Attention to detail

Education

High School Diploma/GED

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

Job description

The Hartford in Sunrise, FL is seeking an Ability Analyst to support short-term disability claims and help clients return to work with appropriate treatment plans. The role emphasizes customer service, analytical thinking, and accurate processing in a fast-paced environment.

Candidates should have 1+ years in customer service or claims, strong verbal and written communication, and the ability to work in a hybrid setting with onsite three days per week, near Sunrise or Lake Mary offices.