Remote LOA Specialist & Benefits Liaison

HealthPartners; BLOOMINGTON (MN); Remote; USD 52,000 - 70,000; Full time

Job summary

HealthPartners seeks a Leave of Absence Specialist to serve as a liaison between colleagues, leaders, and a leave claims administrator, administering LOA claims and advising employees on eligibility, coverage, and leave programs.

This role delivers professional, high-quality customer service through phone, email, tickets, and online chat, while supporting FMLA, ADA, state leaves, disability plans, and COBRA when needed.

Qualifications

• Experience interpreting policies and handling LOA inquiries.
• Strong written and verbal communication skills.
• Proficiency with MS Word and Excel.
• Ability to manage multiple leave types concurrently.
• Maintain confidentiality and handle sensitive information.

Responsibilities

• Provide exceptional customer service and guidance regarding leave policies, procedures, and entitlement.
• Monitor LOA policies across leave types and benefit programs for compliance.
• Act as liaison between third-party Leave of Absence administrator and internal partners.
• Provide routine support for Absence Management programs including FMLA, Short and Long Term Disability, ADA, State Leaves and Workers' Compensation.
• Research and resolve issues by interacting with colleagues, leave claims administrator and internal partners.
• Coordinate benefits and payments under state leave programs and company disability / PTO plans.
• HRIS data entry including leave initiation and timekeeping adjustments.
• Manage benefits and billing during unpaid leaves and COBRA transitions as needed.
• Coordinate return to work with Employee Health and HR teams; LOA involvement as needed.
• Maintain knowledge of state and federal regulations and ensure confidentiality.
• Administer other company time-off programs as assigned.

Skills

Verbal & written communication

Interpersonal skills

Multitask & independent work

MS Word & Excel

Project ownership

Self-starter / career oriented

Education

Associate degree or 2 years experience

Bachelor’s degree in HR or related

Tools

Microsoft Outlook

MS Access

MS Visio

PowerPoint

Excel

Publisher

Job description

HealthPartners seeks a Leave of Absence Specialist to serve as a liaison between colleagues, leaders, and a leave claims administrator, administering LOA claims and advising employees on eligibility, coverage, and leave programs.

This role delivers professional, high-quality customer service through phone, email, tickets, and online chat, while supporting FMLA, ADA, state leaves, disability plans, and COBRA when needed.