Senior Director, Tech Infra & Platform Reliability

Blue Shield of CA; Columbus (OH); Hybrid; USD 180,000 - 260,000; Full time

Job summary

Blue Shield of California is seeking a Sr. Director of Technology, Infrastructure & Stabilization to lead engineering delivery, platform operations, and technology services in support of strategic business objectives.

You will oversee engineering managers and senior technical leaders, drive production reliability, and push modernization across complex, large-scale platforms while partnering with Product, Architecture, Security, and business stakeholders to deliver measurable outcomes.

Qualifications

• Bachelor's degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree
• 12 years of prior relevant experience in software engineering, technology operations and management, or related technology roles
• 6 years of prior people management experience with direct responsibility for supervising, coaching, and evaluating direct reports, including experience leading engineering managers and senior technical leaders
• Demonstrated experience leading multiple engineering teams, domains, or portfolios with accountability for delivery, people leadership, and operational outcomes
• Proven track record of owning production systems end-to-end, resolving technical debt, and improving reliability, resilience, and operational performance across complex, large-scale platforms
• Demonstrated experience stabilizing, modernizing, and improving legacy systems in high-pressure, production-critical environments
• Strong understanding of modern engineering practices, including cloud-native architectures, system design, CI/CD, observability, secure development, and operational reliability
• Proven ability to lead cross-functional execution and partner effectively with Product, Architecture, Security, Platform, and business stakeholders
• Demonstrated ability to balance strategic leadership with execution focus, including delivery, team development, engineering quality, scalability, and risk management
• Strong communication skills, with the ability to translate technical concepts, tradeoffs, and risks for senior and cross-functional audiences
• Experience leading engineering organizations in cloud-native, platform-based environments at scale preferred
• Experience driving adoption of CI/CD, observability, secure development, and reliability practices across multiple teams or domains preferred
• Experience establishing engineering standards and improving consistency of engineering practices across teams, domains, or portfolios preferred
• Experience supporting large-scale technology delivery in complex or regulated environments preferred
• Experience leading through organizational change, growth, or transformation within an engineering organization preferred
• Experience with portfolio planning, investment prioritization, and resource tradeoff decisions across competing engineering demands preferred
• Master's degree in Computer Science, Engineering, Information Systems, or related field preferred

Responsibilities

• Lead engineering delivery, platform operations, and technology services aligned to top business objectives
• Direct engineering managers and senior technical leaders responsible for solution delivery, production operations, platform reliability, and service performance
• Guide architecture, delivery execution, production stability, and modernization to improve operational maturity
• Partner with Product, Architecture, Security, Infrastructure, and business leaders to improve execution and manage risk
• Drive a culture of continuous learning, high performance, and measurable business outcomes through technology

Skills

Leadership

Software engineering

Technology operations

People management

Cloud-native architectures

CI/CD

Observability

Security

Communication

Cross-functional collaboration

Strategic planning

Education

Bachelor's degree in CS/Engineering/Info Systems

Master's degree preferred

Tools

Cloud platforms

CI/CD tooling

Observability tooling

Job description

Blue Shield of California is seeking a Sr. Director of Technology, Infrastructure & Stabilization to lead engineering delivery, platform operations, and technology services in support of strategic business objectives.

You will oversee engineering managers and senior technical leaders, drive production reliability, and push modernization across complex, large-scale platforms while partnering with Product, Architecture, Security, and business stakeholders to deliver measurable outcomes.