Senior Director, Tech Infra & Reliability

Blue Shield of CA; Phoenix (AZ); Hybrid; USD 230,000 - 320,000; Full time

Job summary

Blue Shield of California (in partnership with Stellarus) seeks a Sr. Director, Technology, Infrastructure & Stabilization to oversee engineering delivery, platform operations, and technology services aligned to top business objectives.

Lead senior engineering managers and technology leaders to deliver reliable, secure, scalable technology solutions with measurable outcomes. The role emphasizes modernization, operational excellence, and collaboration with Product, Architecture, Security, and

Qualifications

• Bachelor's degree or equivalent with 4 years additional relevant experience
• 12 years of prior relevant experience in software engineering, technology operations and management
• 6 years of prior people management experience with direct responsibility for supervising, coaching, and evaluating direct reports
• Proven experience leading multiple engineering teams, domains, or portfolios with accountability for delivery, people leadership, and operational outcomes
• Proven track record of owning production systems end-to-end, resolving technical debt, and improving reliability and performance
• Experience stabilizing, modernizing, and improving legacy systems in high-pressure environments
• Strong understanding of modern engineering practices, including cloud-native architectures, CI/CD, observability, secure development, and reliability
• Proven ability to lead cross-functional execution and partner effectively with Product, Architecture, Security, Platform, and business stakeholders
• Demonstrated ability to balance strategic leadership with execution focus, including delivery, team development, engineering quality, scalability, and risk management
• Strong communication skills, with the ability to translate technical concepts for senior audiences
• Experience leading engineering organizations in cloud-native, platform-based environments at scale preferred
• Experience driving adoption of CI/CD, observability, secure development, and reliability practices across teams preferred
• Experience establishing engineering standards and improving consistency of practices preferred
• Experience supporting large-scale technology delivery in complex or regulated environments preferred
• Experience leading through organizational change, growth, or transformation preferred
• Experience with portfolio planning, investment prioritization across competing engineering demands preferred
• Master's degree in Computer Science, Engineering, Information Systems, or related field preferred

Skills

Software engineering

Technology operations

People management

Leadership

Cloud-native

CI/CD

Observability

Reliability

Cross-functional collaboration

Stakeholder communication

Education

Bachelor's degree

Master's degree preferred

Job description

Blue Shield of California (in partnership with Stellarus) seeks a Sr. Director, Technology, Infrastructure & Stabilization to oversee engineering delivery, platform operations, and technology services aligned to top business objectives.

Lead senior engineering managers and technology leaders to deliver reliable, secure, scalable technology solutions with measurable outcomes. The role emphasizes modernization, operational excellence, and collaboration with Product, Architecture, Security, and