Senior Director, Tech Customer Success (Remote)

First Advantage Corporation; United States; Remote; USD 150,000 - 180,000; Full time

Benefits offered by this job

Remote work within the US

Medical, Vision, Dental benefits

401k with employer match

Employee Stock Purchase Plan (ESPP)

PTO and holidays

Job summary

First Advantage Corporation is seeking a Sr. Director of Customer Success for the Technology Vertical.

This 100% remote US role will lead a team focused on value realization, retention, and expansion across enterprise customers, with travel up to 25% as needed. You will own end-to-end post-sales lifecycle from onboarding to renewal, partner cross-functionally with Sales, Product, and Support, and drive measurable ROI aligned to vertical priorities such as risk, operational efficiency, and data

Qualifications

• Bachelor's degree or equivalent work experience.
• MBA is highly desired.
• 5+ years of account management experience.

Responsibilities

• Define and execute the vertical CS strategy, segmented by sub-vertical and customer tier.
• Build, scale, and mentor a diverse team of Customer Success Managers and Directors.
• Own the renewal and net retention for your customer base with forecast accountability.
• Drive onboarding and time-to-value with robust governance for complex programs.
• Drive QBR cadence with key stakeholders and communicate value tied to business cases.

Skills

Leadership

Strategy

Communication

Account management

Cross-functional leadership

Education

Bachelor's degree or equivalent

MBA preferred

Job description

First Advantage Corporation is seeking a Sr. Director of Customer Success for the Technology Vertical.

This 100% remote US role will lead a team focused on value realization, retention, and expansion across enterprise customers, with travel up to 25% as needed. You will own end-to-end post-sales lifecycle from onboarding to renewal, partner cross-functionally with Sales, Product, and Support, and drive measurable ROI aligned to vertical priorities such as risk, operational efficiency, and data