Remote Senior Director, Customer Success & Growth

First Advantage Background Services; Georgia; Hybrid; USD 150,000 - 180,000; Full time

Benefits offered by this job

Remote work option

Medical, Vision, Dental

401k with company match

Employee Stock Purchase Plan (ESPP)

Generous PTO and holidays

Job summary

First Advantage Background Services is seeking a Sr. Director of Customer Success to lead a high-performing post-sales organization. The role oversees onboarding through renewal, driving value, retention, and expansion across enterprise accounts.

This 100% work-from-home position within the United States requires travel up to 25% and collaboration across Sales, Operations, Product, Customer Care, and Marketing to deliver measurable ROI and sustainable revenue growth.

Qualifications

• 5+ years of related experience in Account Management
• 2+ years of organizational leadership experience
• 5+ years of experience managing accounts valued at over $500k
• Ability to influence through strong verbal and written communications
• Strategic mindset with problem-solving skills
• Ability to travel at least 25%

Responsibilities

• Define and execute the vertical CS strategy and lead a diverse team of Customer Success Managers and Directors
• Establish a value framework with finance KPIs and executive communications
• Own renewal and net retention for the customer base
• Ensure onboarding and time-to-value with robust project governance for multi-stakeholder programs
• Drive QBR cadence and communicate value tied to business cases and regulatory imperatives
• Drive adoption, maturity, and expansion through structured success plans and sponsorship programs
• Build customer advocacy through references, case studies, and advisory boards

Skills

Strategic leadership

Account management

Cross-functional collaboration

Executive communication

Forecasting & budgeting

Problem solving

Team building

Education

Bachelor's Degree

MBA desired

Job description

First Advantage Background Services is seeking a Sr. Director of Customer Success to lead a high-performing post-sales organization. The role oversees onboarding through renewal, driving value, retention, and expansion across enterprise accounts.

This 100% work-from-home position within the United States requires travel up to 25% and collaboration across Sales, Operations, Product, Customer Care, and Marketing to deliver measurable ROI and sustainable revenue growth.