Senior Director, Service Delivery & Release

Cubic Corporation; Houston (TX); On-site; USD 140,000 - 200,000; Full time

Job summary

Cubic Transportation Systems in the United States seeks a Director who will own service delivery, release governance, and operational excellence across Global Services. You will lead SDMOs, PMs, and Release Managers, driving standardized processes and customer-aligned performance.

The role requires 10+ years in service delivery or tech operations, 5+ years in senior leadership, and strong ITIL expertise. Competitive benefits and a strategic, cross-functional leadership scope are offered.

Qualifications

• Bachelors degree in IT, Engineering, Operations, or related discipline.
• 10+ years in service delivery or technology operations in enterprise environments.
• 5+ years in senior leadership managing multi-disciplinary teams.
• Proven ability to lead release governance and operational readiness.

Responsibilities

• Lead SDMOs, PMs, and Release Managers across Global Services.
• Set performance standards and drive a culture of continuous improvement.
• Collaborate with regional heads to align operations with customer commitments.
• Own release and change calendars, including governance and go/no-go reviews.
• Escalate and resolve high-severity issues with clear communication.

Skills

Leadership

Stakeholder management

Operational excellence

Team development

Communication

Strategic planning

Cross-functional collaboration

Customer focus

Education

Bachelor's degree in IT, Engineering, Operations, or related field

Tools

ITIL

Release governance

Job description

Cubic Transportation Systems in the United States seeks a Director who will own service delivery, release governance, and operational excellence across Global Services. You will lead SDMOs, PMs, and Release Managers, driving standardized processes and customer-aligned performance.

The role requires 10+ years in service delivery or tech operations, 5+ years in senior leadership, and strong ITIL expertise. Competitive benefits and a strategic, cross-functional leadership scope are offered.