Director of Service Delivery & Release Excellence

Cubic Corporation; San Diego (CA); On-site; USD 140,000 - 200,000; Full time

Job summary

Cubic Corporation is seeking a Director of Service and Release Management to oversee operational execution, governance, and release integrity for live and in-flight services within Global Services. This executive leads SDMOs, PMs, and Release Managers, unifying delivery across regions and ensuring customer trust through proactive change management.

The role sits at the heart of Customer Success and Global Services, aligning service performance with regional commitments and building scalable

Qualifications

• Bachelor's degree in IT, Engineering, Operations, Business, or a related discipline.
• 10+ years' experience in service delivery, program management, or technology operations roles within complex, enterprise environments.
• 5+ years in a senior leadership role managing multi-disciplinary operational or delivery teams.
• Deep working knowledge of ITIL practices, particularly Incident, Problem, Change, and Release Management, and how they integrate in a live service environment.
• Proven ability to lead release governance, delivery planning, and operational readiness across lower and production environments in high-availability, mission-critical settings.
• Experience coordinating delivery across engineering, infrastructure, operations, and third-party vendors in a matrixed organization.
• Strong track record of working directly with customers and customer-facing teams, with the executive presence to represent operational complexity credibly at senior levels and manage high-stakes escalations with clarity and composure.

Responsibilities

• Lead a team of SDMOs, Project Managers, and Release Managers across the Global Services portfolio.
• Define career development paths and capability-building plans for each function and grow internal talent.
• Own the maturity roadmap for Service Delivery, Project Management, and Release Management.
• Establish and enforce standard processes, playbooks, and operating procedures across the three functions.
• Own capacity and impact planning for the Service and Release Management function.
• Build and maintain strong working relationships with Global Tech Ops, Customer Success Operations, and other functions.

Education

Bachelor's degree in IT, Engineering, Operations, Business, or a related discipline

Job description

Cubic Corporation is seeking a Director of Service and Release Management to oversee operational execution, governance, and release integrity for live and in-flight services within Global Services. This executive leads SDMOs, PMs, and Release Managers, unifying delivery across regions and ensuring customer trust through proactive change management.

The role sits at the heart of Customer Success and Global Services, aligning service performance with regional commitments and building scalable