Head of Service Delivery & Release Management

Cubic Corporation; San Francisco (CA); On-site; USD 140,000 - 200,000; Full time

Job summary

Cubic Corporation in San Francisco seeks a Director of Service and Release Management to lead operational execution, delivery governance, and release integrity across the Global Services portfolio. You will head a multi-disciplinary team of SDMOs, Project Managers, and Release Managers delivering services, programs, and change across environments.

This role sits at the heart of Customer Success, acting as the primary operational liaison to customers and regional teams.

Qualifications

• Bachelor's degree in IT, Engineering, Operations, Business, or related discipline.
• 10+ years' experience in service delivery, program management, or technology operations.
• 5+ years in a senior leadership role managing multi-disciplinary operational or delivery teams.
• Deep working knowledge of ITIL practices and how they integrate in a live service environment.
• Proven ability to lead release governance, delivery planning, and operational readiness across lower and production environments.

Responsibilities

• Lead, develop, and hold accountable a team of SDMOs, Project Managers, and Release Managers across the Global Services portfolio.
• Build a high-performing team culture grounded in operational discipline, customer accountability, and continuous improvement.
• Define career development paths and capability-building plans for each function; actively grow internal talent.
• Set consistent performance expectations, escalation standards, and ways of working across the team.
• Own capacity and impact planning for the Service and Release Management function; ensure headroom for programs and escalations.

Skills

ITIL practices

Education

Bachelor's degree in IT, Engineering, Operations, Business, or related discipline

Job description

Cubic Corporation in San Francisco seeks a Director of Service and Release Management to lead operational execution, delivery governance, and release integrity across the Global Services portfolio. You will head a multi-disciplinary team of SDMOs, Project Managers, and Release Managers delivering services, programs, and change across environments.

This role sits at the heart of Customer Success, acting as the primary operational liaison to customers and regional teams.