Global Service & Release Operations Leader

Cubic Corporation; Brassfield (NC); On-site; USD 140,000 - 200,000; Full time

Job summary

The Cubic Corporation in North Carolina seeks a Director, Service and Release Management to lead a multi-disciplinary team of SDMOs, Project Managers, and Release Managers across Global Services. You will drive delivery governance, release integrity, and collaboration with regional customer success heads to translate service performance into customer confidence.

You will own the maturity path for Service Delivery, Project Management, and Release Management, establishing playbooks, standard

Qualifications

• Bachelor's degree in IT, Engineering, Operations, or Business or equivalent experience.
• 10+ years in service delivery, program management, or technology operations in complex environments.
• 5+ years in a senior leadership role managing multi-disciplinary teams.
• Demonstrated success leading delivery and operations with governance, standards, and execution.
• Deep working knowledge of ITIL processes (Incident, Problem, Change, Release).

Responsibilities

• Lead a team of SDMOs, Project Managers, and Release Managers across Global Services.
• Build a high-performing team culture grounded in discipline, accountability, and continuous improvement.
• Define career development paths and capability-building plans for each function.
• Set consistent performance expectations, escalation standards, and operating procedures across teams.
• Own capacity and impact planning for Service and Release Management and drive resource planning across programs.

Skills

Leadership

Strategic thinking

Stakeholder management

Customer focus

Change management

Cross-functional collaboration

Education

Bachelor's degree in IT, Engineering, Operations, or Business

Tools

AWS

Azure

ITIL

Job description

The Cubic Corporation in North Carolina seeks a Director, Service and Release Management to lead a multi-disciplinary team of SDMOs, Project Managers, and Release Managers across Global Services. You will drive delivery governance, release integrity, and collaboration with regional customer success heads to translate service performance into customer confidence.

You will own the maturity path for Service Delivery, Project Management, and Release Management, establishing playbooks, standard