Senior Director, Operations - Shop Experience, Last Mile Delivery

Walmart; Bentonville (AR); On-site; USD 130,000 - 260,000; Full time

Job summary

A leading retail company is seeking a Sr. Director, Shop Experience to enhance customer satisfaction and lead innovative strategies in shopping. This role involves managing teams, analyzing data for improvements, and ensuring operational excellence. The candidate should have extensive experience in business strategy and a passion for customer experience.

Benefits

Health Coverage

401(k)

Stock Purchase

Paid Time Off

Education Programs

Disability Coverage

Company Discounts

Military Leave Pay

Family Support Programs

Qualifications

• 10+ years in business strategy, consulting, or eCommerce growth.
• 6 years in operations or project management, or 8 years in related areas.

Responsibilities

• Lead a team of leaders, attracting and developing talent.
• Analyze data and operational metrics to drive positive outcomes.
• Champion a customer-first mindset in strategic decisions.

Skills

Leadership

Communication

Data Analysis

Customer Experience

Cross-functional Collaboration

Education

Bachelor’s degree in Business Administration

MBA or Masters in Engineering or Operations

Job description

Position Summary: The role of Sr. Director, Shop Experience is pivotal to the Shopping Strategy, focusing on fulfilling customer orders on-time and in-full. This position will lead the shopper experience on the salesfloor, ensuring an outstanding customer experience and leveraging data to identify opportunities for improvement. The role involves leading multiple teams to develop a comprehensive technology and product roadmap, orchestrating matrixed teams across the organization to meet team and company goals. As an innovation and culture champion, the Sr. Director will develop leadership skills within their teams and pursue excellence for shoppers and customers.

What you'll do:

1. Lead a team of leaders, attracting and developing talent to achieve excellence.

2. Develop and leverage internal and external partnerships to maximize business impact.

3. Lead cross-functional teams to achieve goals within Last Mile delivery and End-to-End processes.

4. Analyze data, feedback, and operational metrics to identify opportunities and drive positive outcomes.

5. Champion a customer-first mindset, ensuring strategic decisions are financially viable and contribute to long-term success.

6. Possess 10+ years of experience in business strategy, consulting, Product Operations, or eCommerce growth within large-scale digital or Omnichannel organizations.

7. Proven track record of driving strategic initiatives from ideation to execution with measurable impacts.

8. Ability to navigate ambiguity, influence stakeholders, and foster cross-functional collaboration in a matrixed environment.

9. Experience working with data science, analytics, and automation technologies to inform business decisions.

10. Excellent communication and executive presence to engage senior leadership.

11. Passion for customer experience, digital transformation, and retail innovation.

Benefits:

At Walmart, we offer competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase, paid time off, and more. Additional benefits include education programs through Live Better U, disability coverage, company discounts, military leave pay, and family support programs. The specific PTO depends on job classification and tenure, and meets legal requirements where applicable.

For more information, visit https://one.walmart.com/notices and One.Walmart.

Compensation:

The annual salary range is $130,000 - $260,000, with additional performance bonuses and potential stock options.

Minimum Qualifications:

Bachelor’s degree in Business Administration, Engineering, Operations, or related field, with 6 years’ experience in operations or project management, or 8 years’ experience in related areas. Additionally, 4 years’ supervisory experience are required.

Preferred Qualifications:

Leadership experience in cross-functional teams, advanced degrees such as an MBA or Masters in Engineering or Operations, and project management certification are preferred.

Primary Location:

702 SW 8th St, Bentonville, AR 72716, United States of America