Senior Director, Operations - Shop Experience, Last Mile Delivery

Walmart; Arkansas; On-site; USD 130,000 - 260,000; Full time

Job summary

A leading company is seeking a Sr. Director, Shop Experience to enhance customer satisfaction and drive strategic initiatives. This role involves leading teams, analyzing data, and ensuring a customer-first mindset. The ideal candidate will have extensive experience in eCommerce and operations, focusing on innovation and excellence in customer service.

Benefits

Health benefits (medical, vision, dental)

401(k) plan

Stock purchase options

Paid time off

Education benefits

Company discounts

Qualifications

• 10+ years in business strategy or eCommerce growth.
• 4 years supervisory experience.

Responsibilities

• Lead teams to enhance shopper experience and fulfill customer orders.
• Analyze data to drive positive customer outcomes.
• Develop partnerships to maximize business impact.

Skills

Leadership

Data Analysis

Customer Experience

Cross-functional Collaboration

Communication

Education

Bachelor’s degree in Business Administration

Master’s in Business Administration

Job description

h3>Position Summary...

This role of Sr. Director, Shop Experience will play a critical part of the Shopping Strategy, to ultimately fulfill customer orders on-time and in-full. This position will lead the shopper experience on the salesfloor to ensure they can shop the customer order and provide an outstanding customer experience. This includes a passion for data, and identifying opportunities, and where we can deliver for our customer.

This role will lead multiple teams to build out a holistic roadmap of technology and product development. Additionally, this role's team will orchestrate matrixed teams across the organization to deliver on team and company goals.

This position will be an innovation and culture champion, leading leaders to develop team skills and ultimately pursue excellence on behalf of our shoppers and customers.

What you'll do...

1. Leading a team of leaders - attracting and developing talent to continually strive for excellence.
2. Develops and leverages internal and external partnerships and networks to maximize business impact and value.
3. Lead cross-functional teams to achieve business goals and long-term vision within the Last Mile delivery and End to End space.
4. Analyze an array of data, feedback and operational metrics across the shopping experience to identify opportunities and orchestrate resources to drive positive customer and user outcomes.
5. Champion a customer-first mindset while ensuring that all strategic decisions are financially viable and contribute to long-term business success.
6. 10+ years of experience in business strategy, consulting, Product Operations, or eCommerce growth in a large-scale digital or Omnichannel organization.
7. Proven track record of driving strategic business initiatives from ideation to execution, with a measurable impact on profitability and customer experience.
8. Ability to navigate ambiguity, influence stakeholders at all levels, and drive cross-functional collaboration in a matrixed environment.
9. Experience working with data science, analytics, and automation technologies to drive data-backed business decisions.
10. Excellent communication and executive presence, with the ability to engage and influence senior leadership.
11. Passion for customer experience, digital transformation, and innovation in retail.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $130,000.00-$260,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: Stock.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

• Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 6 years’ experience in operations, project management, or related area OR 8 years’ experience in operations, project management, or related area.
• 4 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

• Leading a cross-functional team
• Masters: Business Administration, Masters: Computer Engineering, Masters: Operations Management
• Project Management - Project Management Professional - Certification

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America