Director, Operations - Customer Engagement, Last Mile Delivery

Walmart; Bentonville (AR); On-site; USD 110,000 - 220,000; Full time

Job summary

A leading company is looking for a Director of Customer Engagement to enhance customer orders through effective strategies and leadership. The role involves overseeing initiatives, improving delivery, and leveraging technology to drive engagement. The candidate will need a strong background in operations and project management, along with leadership skills to motivate teams and align with business objectives.

Benefits

Medical coverage

Vision coverage

Dental coverage

401(k)

Stock purchase

Company-paid life insurance

PTO

Sick leave

Parental leave

Family care leave

Qualifications

• 5 years’ experience in operations or project management.
• 3 years’ supervisory experience.

Responsibilities

• Develop comprehensive strategies and create aligned roadmaps.
• Lead teams to accomplish objectives.
• Own and drive vision and outcomes.

Skills

Leadership

Communication

Data Analysis

Customer Engagement

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Engineering

Bachelor’s degree in Operations

Job description

Position Summary

This role of Director, Customer Engagement will play a critical part in the Shopping Strategy, ultimately fulfilling customer orders on-time and in-full. The position will identify opportunities to win customer orders through effective engagement and simplified communications. The team will orchestrate resources to enhance the experience via substitutions, amends, and inquiries.

This role requires working with technology and processes, overseeing initiatives from concept to scaling, demanding ownership and a bias for action. The leader will set goals, expectations, and motivate the team for improved, faster delivery.

What you'll do

• Develop comprehensive strategies and create aligned roadmaps with resource allocation and value delivery.
• Create compelling presentations using data and customer feedback aligned with team and company goals.
• Lead teams clearly and efficiently to accomplish objectives.
• Apply technology to enable strategy.
• Leverage product and UX experience.
• Develop overall strategies for shopper/customer engagement.
• Provide team leadership and guidance.
• Prioritize roadmap initiatives to drive leadership alignment and value.
• Own and drive vision and outcomes, including CSAT and business objectives.
• Present to leadership and stakeholders.

Benefits

At Walmart, we offer competitive pay, performance bonuses, and comprehensive benefits for a healthier mind, body, and wallet. Benefits include medical, vision, dental coverage, 401(k), stock purchase, company-paid life insurance, PTO, sick leave, parental leave, family care leave, bereavement, jury duty, voting, disability coverage, company discounts, military leave pay, and expense reimbursements for adoption and surrogacy. PTO can be used for vacation, sick leave, holidays, or other purposes, with amounts based on job classification and employment length. For more info, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program covering programs from high school to bachelor's degrees, including English Language Learning and certificates. Eligibility and benefits details are available on One.Walmart.

Compensation

The annual salary range is $110,000 to $220,000, plus performance bonuses. Additional compensation may include stock options.

Minimum Qualifications

Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 5 years’ experience in operations or project management, or 7 years’ experience in similar areas. At least 3 years’ supervisory experience.

Preferred Qualifications

Experience working on cross-functional teams, a Master’s in Business Administration, Project Management Professional certification.

Primary Location

702 SW 8th St, Bentonville, AR 72716, United States of America