Director, Operations - Shop Experience, Last Mile Delivery

Walmart; Bentonville (AR); On-site; USD 110,000 - 220,000; Full time

Job summary

A leading company is seeking a Director of Shop Experience to enhance customer fulfillment and shopping strategies. This role involves developing a comprehensive roadmap for technology and product development, leading teams, and improving inventory availability. The director will utilize data analysis to drive actionable strategies and present progress to leadership. Competitive compensation and extensive benefits are offered, including performance bonuses and educational support.

Benefits

Medical Coverage

Vision Coverage

Dental Coverage

401(k)

Stock Purchase Plans

Company-Paid Life Insurance

Paid Time Off

Disability Coverage

Education Benefit Program

Qualifications

• 5 years’ experience in operations, project management, or related areas.
• At least 3 years of supervisory experience.

Responsibilities

• Develop and execute a comprehensive strategy based on data and user feedback.
• Lead teams efficiently to achieve objectives.
• Own and drive vision related to shopper experience and inventory availability.

Skills

Leadership

Data Analysis

Project Management

Strategic Planning

Education

Bachelor’s degree in Business Administration

Master’s degree in Business Administration

Job description

Position Summary: This role of Director, Shop Experience will play a critical part in the Shopping Strategy, ultimately fulfilling customer orders on time and in full. The position requires understanding store complexities and operations—especially inventory movement—and identifying ways to improve fulfillment rates. The director will lead the team to develop a comprehensive roadmap for technology and product development, overseeing testing, deployment, and tracking. Additionally, the team will coordinate resources to enhance the shopping experience through in-stock improvements, optional navigation, and friction reduction for shoppers.

What you'll do:

• Develop and execute a comprehensive strategy based on data, user feedback, and associate insights.

• Create an aligned roadmap with clear resource allocation and value delivery.

• Design compelling presentations incorporating data, customer feedback, and linking to team and company goals.

• Lead teams efficiently to achieve objectives.

• Apply technology solutions to enable strategic initiatives.

• Develop overall strategy for the shop experience, focusing on Last Mile delivery.

• Translate data analysis into actionable strategies.

• Provide team leadership and guidance.

• Prioritize roadmap initiatives to align leadership and maximize value.

• Own and drive vision and outcomes related to shopper experience, inventory availability, and business objectives.

• Present strategies and progress to leadership and stakeholders.

Benefits:

At Walmart, we offer competitive pay, performance bonuses, and extensive benefits for a balanced life. Benefits include medical, vision, dental coverage, 401(k), stock purchase plans, and company-paid life insurance. Paid time off includes PTO (sick leave, vacation, holidays), parental leave, family care leave, bereavement, jury duty, and voting rights. Additional benefits include disability coverage, discounts, Military Leave Pay, and reimbursement programs. PTO details are available at https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program covering high school to bachelor’s degrees, English Language Learning, and certificates, with tuition, books, and fees fully paid. Eligibility varies by employment status and length of service. For more information, visit One.Walmart.

Compensation:

The annual salary range is $110,000 - $220,000, with potential performance bonuses and additional compensation such as stock options for eligible roles.

Minimum Qualifications:

Bachelor’s degree in Business Administration, Engineering, Operations, or a related field, plus 5 years’ experience in operations, project management, or related areas, OR 7 years’ experience in similar fields. At least 3 years of supervisory experience.

Preferred Qualifications:

Experience working on cross-functional teams or projects, a Master’s degree in Business Administration, Project Management Professional certification, or similar credentials are preferred.

Location:

702 SW 8th St, Bentonville, AR 72716, United States of America