Senior Director of Sales Ops: Growth, Strategy & E‑Commerce

Firstline Brands; Houston (TX); On-site; USD 150,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Health and wellness benefits

Professional development opportunities

Job summary

Firstline Brands seeks a Senior Director of Sales Operations to shape the company’s sales strategy and revenue roadmap. You will oversee Sales Support/Customer Service, collaborate with Marketing, and drive top-line growth while aligning cross-functional teams to deliver exceptional customer experience.

You will mentor a high-performing team, develop forecasts, and explore new markets and channels, with up to 30% travel expected across the U.S.

Qualifications

• Bachelor’s degree in Business or related field; MBA preferred.
• 7–10 years of progressive sales leadership experience, with national retail accounts.
• Track record of revenue growth for small to mid-size brands is a plus.
• Competitive salary with performance-based bonuses and strong benefits.

Responsibilities

• Define and lead the overall sales strategy with the executive team.
• Motivate and guide sales leadership to meet and exceed quotas.
• Recruit, develop, and mentor a high-performing sales leadership team.
• Lead Sales Support/Customer Service to ensure accurate orders, on-time delivery, and responsive support.
• Collaborate with Marketing, Accounting, NPD, Supply Chain, and Operations to drive results.
• Analyze sales and operational metrics against revenue goals and profitability targets.
• Develop financial forecasts and sales projections for strategic planning.
• Identify new markets, channels, and customer segments for growth.
• Develop e-commerce strategies to drive online and partner platform sales.
• Collaborate to optimize e-commerce operations and customer engagement.
• Establish territory frameworks and performance targets.
• Represent the company at strategic customer engagements and industry events.
• Travel up to 30%.

Skills

Sales leadership

Strategic planning

CRM knowledge

Data analysis

Cross-functional leadership

Communication

Mentoring

MS Office

Education

Bachelor's degree

MBA preferred

Tools

CRM software

Microsoft Office

Job description

Firstline Brands seeks a Senior Director of Sales Operations to shape the company’s sales strategy and revenue roadmap. You will oversee Sales Support/Customer Service, collaborate with Marketing, and drive top-line growth while aligning cross-functional teams to deliver exceptional customer experience.

You will mentor a high-performing team, develop forecasts, and explore new markets and channels, with up to 30% travel expected across the U.S.