Head of Sales Ops & Customer Experience

BrainWorks

Dallas (TX)

On-site

USD 180,000 - 260,000

Full time

7 days ago

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Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with company match

Paid holidays & PTO

Job summary

BrainWorks seeks a Senior Director of Sales Operations & Customer Experience to lead a newly formed, company-wide function. You will unite Sales Support, Client Services, CRM, Training and Enablement and build scalable processes to support growth and acquisitions.

Reporting to the Vice President of Sales, you will develop operating rhythms, KPIs and an integrated team of 50+ professionals, driving customer experience excellence, seller productivity, and cross-functional alignment across the

Qualifications

Bachelor’s degree in Business, Operations or related field.
Progressive leadership experience in Sales Operations, Commercial Operations, Customer Experience or related function.
Experience leading multiple functions and managing through other leaders.
Background in a high-volume, transactional distribution environment.
Experience building/transforming a commercial-support organization.

Responsibilities

Lead the new Sales Operations and Customer Experience function end-to-end.
Integrate Sales Support, Client Services, CRM, Training and Enablement into one org.
Establish processes, KPIs and service standards for scale and acquisitions.
Partner with sales leadership to align support priorities with growth objectives.
Develop a scalable operating model that grows with the business.
Drive customer experience improvements and seller productivity.