Senior Director of Property Operations & Growth

FirstService Residential; Houston (TX); On-site; USD 140,000 - 150,000; Full time

Job summary

FirstService Residential seeks a Vice President of Operations in Houston, TX to provide leadership across its property portfolio and ensure alignment with company objectives. You will work with Directors, Association Managers and support teams to manage communities and deliver a five-star resident experience.

You will drive annual plans, monitor P&L, and collaborate with Business Development & Marketing to grow the portfolio while maintaining high service standards.

Qualifications

• Bachelor’s degree in Business or related field preferred.
• 5+ years’ experience in residential condo/coop property management preferred.
• 3+ years’ experience leading and directly managing direct reports who have supervisor responsibilities.

Responsibilities

• Provides training, supervision and direction to Association (Portfolio) Managers, Directors and Administrative Assistants.
• Develops and implements annual business plan for client operations with the goal of growing the portfolio and increasing its profitability.
• Responsible for P&L for Operations and meeting/betting budget by driving revenue and client retention.
• Works with Business Development & Marketing to position FirstService in market for new business growth.
• Utilizes the customer survey program (NPS) for continual improvement and maintains scores.

Skills

Leadership

Budgeting

Staff supervision

Strategic planning

Customer service

Education

Bachelor’s degree in Business or related field

Licensure/Certification in Property Management (preferred)

Tools

MS Outlook

Word

Excel

PowerPoint

Job description

FirstService Residential seeks a Vice President of Operations in Houston, TX to provide leadership across its property portfolio and ensure alignment with company objectives. You will work with Directors, Association Managers and support teams to manage communities and deliver a five-star resident experience.

You will drive annual plans, monitor P&L, and collaborate with Business Development & Marketing to grow the portfolio while maintaining high service standards.