Senior Director of Operations & Process Excellence

One Call; Helena (MT); Remote; USD 170,000 - 230,000; Full time

Benefits offered by this job

Remote Work

Generous Time Off

Comprehensive Benefits Package

Supportive Services

Job summary

One Call in the United States seeks a Senior Director of Operations Support to scale processes, systems, and infrastructure for consistent service delivery. You will standardize workflows, implement automation, and align initiatives with strategic goals, reporting to the VP of Operations.

This remote-first role emphasizes cross-functional leadership, performance analytics, and vendor collaboration. Ideal candidates bring substantial operations and contact-center experience and a proven ability

Qualifications

• Bachelor's or master's degree in business or accounting is required.
• At least eight years of management experience with increased responsibilities.
• Preferred focus on operations, customer service transformation, or digital fields.

Responsibilities

• Lead the execution and rollout of operational strategies and initiatives.
• Drive standardization of processes and cross-team workflow optimization.
• Oversee tools, systems, and platforms to boost performance and productivity.
• Collaborate with stakeholders to translate strategy into actionable plans.

Skills

Operations leadership

Customer service transformation

Workflow optimization

Automation opportunities

Team leadership

Analytical thinking

Communication skills

Education

Bachelor's or Master's degree in business or accounting

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

One Call in the United States seeks a Senior Director of Operations Support to scale processes, systems, and infrastructure for consistent service delivery. You will standardize workflows, implement automation, and align initiatives with strategic goals, reporting to the VP of Operations.

This remote-first role emphasizes cross-functional leadership, performance analytics, and vendor collaboration. Ideal candidates bring substantial operations and contact-center experience and a proven ability