Senior Director of Operations Optimization (Remote)

One Call; Sacramento (CA); Remote; USD 180,000 - 230,000; Full time

Benefits offered by this job

Remote work

Paid time off

Medical/dental/vision

401(k) matching

Life insurance

Disability coverage

Colleague assistance program

Job summary

One Call seeks a Senior Director of Operations Support to scale processes, systems, and infrastructure for efficient service delivery. You will standardize workflows, implement scalable tools, and drive automation across the contact center transformation.

This role reports to the VP of Operations and partners with cross-functional leaders to achieve KPIs and cost efficiency. The position is remote-first, with a focus on nationwide operations in the United States, requiring strong leadership,

Qualifications

• Bachelor's or master's degree in business or accounting or equivalent experience.
• At least 8 years of management experience, with increasing responsibilities.
• Experience in operations, customer service transformation, or contact centers is preferred.

Responsibilities

• Lead the execution of operational strategies to support service delivery and goals.
• Drive process standardization and workflow optimization across teams.
• Oversee tools and platforms to ensure optimal performance and scalability.
• Identify automation opportunities to improve efficiency and reduce costs.
• Monitor KPIs and support teams to meet service levels and customer satisfaction.
• Collaborate with cross-functional leaders to align initiatives with corporate strategy.

Skills

Operations management

Process optimization

Leadership

Communication

Education

Bachelor's or Master's in business or accounting

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

One Call seeks a Senior Director of Operations Support to scale processes, systems, and infrastructure for efficient service delivery. You will standardize workflows, implement scalable tools, and drive automation across the contact center transformation.

This role reports to the VP of Operations and partners with cross-functional leaders to achieve KPIs and cost efficiency. The position is remote-first, with a focus on nationwide operations in the United States, requiring strong leadership,