Remote Senior Director of Operations & Process Excellence

One Call; Dover (DE); À distance; USD 150 000 - 190 000; Plein temps

Avantages offerts par ce poste

Remote work

Paid time off

Healthcare package

401(k) match

Life insurance

Disability coverage

Counseling services

Foundation support

Résumé du poste

One Call in the United States is seeking a Senior Director of Operations Support to scale processes, systems, and infrastructure that drive consistent service delivery. You will lead standardization across teams, implement automation, and align initiatives with corporate goals, reporting to the VP of Operations.

This remote-first role requires strong leadership, analytics, and cross-functional collaboration with vendors and stakeholders.

Qualifications

• Bachelor's degree in business or related field required; master's preferred.
• 8+ years of management experience in operations or contact centers.
• Experience leading cross-functional teams and process improvements.

Responsabilités

• Lead execution of operational strategies and initiatives for service delivery.
• Drive standardization and workflow optimization across teams.
• Oversee tools and platforms supporting performance and delivery.
• Identify automation opportunities to enhance efficiency and cost savings.
• Monitor KPIs, service levels, and customer satisfaction targets.
• Collaborate with partners to implement scalable processes and programs.

Connaissances

Operations management

Workforce management

Quality management

Team leadership

Analytics

Communication

Formation

Bachelor's degree in business or related field

Master's degree preferred

Outils

Microsoft Excel

PowerPoint

CRM software

Description du poste

One Call in the United States is seeking a Senior Director of Operations Support to scale processes, systems, and infrastructure that drive consistent service delivery. You will lead standardization across teams, implement automation, and align initiatives with corporate goals, reporting to the VP of Operations.

This remote-first role requires strong leadership, analytics, and cross-functional collaboration with vendors and stakeholders.