Senior Director of Operations & Process Transformation (Remote)

One Call; Boise (ID); Remote; USD 120.000 - 190.000; Vollzeit

Benefits dieser Stelle

Remote work

Generous time off

Comprehensive benefits

Supportive services

Zusammenfassung

One Call is seeking a Senior Director of Operations Support to scale operational processes, systems, and infrastructure for efficient service delivery. You will lead process standardization, workflow optimization, and the implementation of tools to support customer outcomes.

Reports to the VP of Operations and partners with cross-functional leaders. Ideal candidates bring strong leadership, eight+ years in management, and a background in operations or contact centers.

Qualifikationen

• Bachelor’s or Master’s degree in business or accounting required
• At least eight years of management experience with increasing responsibilities
• Preferred focus on operations, customer service, or contact centers, with leadership experience

Aufgaben

• Lead the execution and implementation of operational strategies and initiatives
• Drive process standardization and workflow optimization across teams
• Oversee tools, systems, and platforms to support performance and delivery
• Identify automation opportunities to enhance efficiency

Ausbildung

Bachelor’s or Master’s in business or accounting

8+ years management experience

5+ years leading teams

Jobbeschreibung

One Call is seeking a Senior Director of Operations Support to scale operational processes, systems, and infrastructure for efficient service delivery. You will lead process standardization, workflow optimization, and the implementation of tools to support customer outcomes.

Reports to the VP of Operations and partners with cross-functional leaders. Ideal candidates bring strong leadership, eight+ years in management, and a background in operations or contact centers.