Senior Director of Operations & Process Excellence

One Call; Denver (CO); Remote; USD 150.000 - 230.000; Vollzeit

Benefits dieser Stelle

Remote work

Generous time off

Comprehensive benefits

Support programs

Zusammenfassung

One Call is seeking a Senior Director of Operations Support to scale operational processes, systems, and infrastructure for efficient service delivery. You will lead standardization, automation, and cross-functional collaboration to support contact center transformation and strategic objectives.

The role reports to the VP of Operations and requires strong leadership, analytics, and program management in a remote-first environment.

Qualifikationen

• Bachelor's or master's degree in business or accounting or equivalent experience.
• At least eight years of management experience.
• Experience with operations, customer service, contact centers, or digital field preferred.
• Minimum five years leading teams.

Aufgaben

• Lead execution of operational strategies and initiatives.
• Drive standardization and workflow optimization across teams.
• Oversee tools and platforms for operational performance.
• Identify automation opportunities to improve efficiency.

Kenntnisse

Operations mgmt

Leadership

Process improvement

Workforce management

Ausbildung

Bachelor's degree in business or accounting

Master's degree in business or accounting

Jobbeschreibung

One Call is seeking a Senior Director of Operations Support to scale operational processes, systems, and infrastructure for efficient service delivery. You will lead standardization, automation, and cross-functional collaboration to support contact center transformation and strategic objectives.

The role reports to the VP of Operations and requires strong leadership, analytics, and program management in a remote-first environment.