Senior Director, Life Sciences Industry Strategist

Salesforce; New York (NY); On-site; USD 191,000 - 321,000; Full time

Job summary

Salesforce is seeking a Director/Senior Director, Industry Strategist to join the Global Life Sciences Acceleration Hub. You will drive industry strategy, map customer journeys to product capabilities, and guide accelerator development across Salesforce-led and partner programs.

You will coach teams, shape value narratives, and inform global GTM with executive-level impact. Ideal candidates have extensive life sciences CRM experience, strong executive presence, and ability to influence product

Qualifications

• 10+ years of experience in life sciences/commercial pharma with deep domain expertise (12+ preferred for Senior Director)
• Extensive experience implementing CRM solutions in commercial pharma, or advising IT teams as a product owner or key stakeholder on CRM implementations
• Demonstrated, senior-level ability to map ecosystem roles/personas to product and technical capabilities and identify capability gaps against real customer business processes
• Deep working knowledge of life sciences regulatory requirements and how they constrain or shape implementation approaches
• Track record leading or advising implementation programs in a strategist, consulting, or product ownership capacity, ideally with prior people or program leadership experience
• Experience coaching consultants, partners, or sales teams, and partnering with business value or value-engineering functions to build outcome and measurement frameworks
• Strong executive presence, a confident and direct voice, and the ability to synthesize complex industry dynamics into clear narratives for C-level audiences
• Comfortable moving fast and driving decisions with incomplete information
• Experience with Salesforce or similar CRM/forecasting tools a plus
• Excellent written and verbal communication skills

Responsibilities

• Set the industry point-of-view strategy on trends, regulatory shifts, and competitive positioning across the life sciences ecosystem
• Partner with product, engineering, customer success, and sales leadership to map customers' business processes and business journeys against product capabilities, ensuring implementation teams understand the key requirements of key roles across the life sciences ecosystem
• Map customers' user personas to product capabilities, defining business processes for key customer personas, for example MSLs (Medical Science Liaisons) or FSRs (Field Service Reps), and ensuring reusable templates exist to implement against these personas at scale, formally identifying and escalating product gaps based on real customer business processes
• Guide the Acceleration Hub's builder teams to create the right usable, adoptable industry accelerators and delivery artifacts, and drive their adoption across SF-led and partner-led programs
• Serve as a trusted, senior voice with customers throughout their implementation journey, advising and challenging executive stakeholders toward modern approaches that drive success without sacrificing required capabilities or regulatory compliance
• Coach partners and internal Salesforce consultants on industry best practices, and enable sales teams to communicate value and integrate real customer and user insights into proposals
• Partner with Business Value Services to shape business value narratives, and translate that output into measurement frameworks for evaluating customer outcomes post-implementation
• Connect customer and ecosystem insight to future product direction, using post-implementation evaluation as a lever to influence the product roadmap
• Contribute industry and implementation insight to global GTM strategy, and support the GTM playbook by educating Sales, Industry Advisor, and Services Sales teams
• Collaborate with product marketing to shape industry-specific value propositions and enablement content
• Represent the company as an external thought leader: webinars, conference talks, analyst briefings, customer advisory boards
• Own reporting on implementation velocity, adoption of accelerators, and delivery insights across SF-led and partner ecosystem programs
• Deliver polished, high-impact updates to internal leadership and external customer executives

Skills

Life sciences experience

CRM implementations

Executive presence

Stakeholder management

CRM tooling knowledge

Communication skills

Tools

Salesforce CRM

Job description

Salesforce is seeking a Director/Senior Director, Industry Strategist to join the Global Life Sciences Acceleration Hub. You will drive industry strategy, map customer journeys to product capabilities, and guide accelerator development across Salesforce-led and partner programs.

You will coach teams, shape value narratives, and inform global GTM with executive-level impact. Ideal candidates have extensive life sciences CRM experience, strong executive presence, and ability to influence product