Senior Director, Global Sales & CS Ops (Hybrid)

Smarsh; Portland (OR); Hybrid; USD 230.000 - 300.000; Vollzeit

Zusammenfassung

Smarsh is seeking a Senior Director to own Global Sales & Customer Success Operations end-to-end for a fast-growing software company. This leader runs the engine behind ARR growth—territories, quotas, forecasting, incentives, renewals, and expansion—across direct and channel, new business and post-sale, SMB through Strategic accounts.

You’ll build the team, own the data narrative, and set the GTM tooling strategy, partnering closely with Sales, CS, Finance, Marketing, and Enterprise

Qualifikationen

• 8+ years in Sales Operations or Revenue Operations roles, including experience leading teams.
• Experience owning end-to-end Sales & CS Ops stack: quotas, territories, forecasting, and renewals/expansion workflows.
• Strong analytical foundation and ability to tell a data-driven story to senior leaders.
• Experience influencing senior stakeholders in a matrixed organization.
• Genuine curiosity about AI/automation and a history of shipped improvements.
• Working fluency with Salesforce and modern GTM tech - sharp business partner to Enterprise Applications.

Aufgaben

• Build and lead a high-performing Sales & CS Ops team.
• Own territory and quota design, pipeline and forecast management.
• Develop incentive/comp plans and drive renewal/expansion workflows.
• Own CS Ops end-to-end: renewal and churn forecasting, data hygiene, health scoring.
• Drive the data-driven narrative with reporting and analytics across the funnel.
• Partner with cross-functional leaders and evolve GTM tooling strategy.
• Pilot AI-driven productivity gains and scale GTM processes.

Kenntnisse

Leadership

Analytical thinking

Stakeholder management

Global team leadership

AI & automation awareness

GTM strategy

Change management

Ausbildung

MBA (preferred)

Management consulting or investment banking background (preferred)

Tools

Salesforce

BI tools

CRM platforms

Jobbeschreibung

Smarsh is seeking a Senior Director to own Global Sales & Customer Success Operations end-to-end for a fast-growing software company. This leader runs the engine behind ARR growth—territories, quotas, forecasting, incentives, renewals, and expansion—across direct and channel, new business and post-sale, SMB through Strategic accounts.

You’ll build the team, own the data narrative, and set the GTM tooling strategy, partnering closely with Sales, CS, Finance, Marketing, and Enterprise