AI-Driven Global Sales & CS Ops Leader

Smarsh; San Ramon (CA); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Smarsh is seeking a Senior Director to own Global Sales & Customer Success Operations end-to-end, driving ARR growth across direct and channel, SMB through Strategic accounts. Lead the team, define quotas, forecasting, incentives, renewals, and expansion, while shaping the data narrative and GTM tooling strategy with cross-functional partners.

You will report to the VP, Revenue Operations and operate in a hybrid US-based environment, balancing scale with durable processes and strong stakeholder

Qualifications

• 8+ years in Sales Operations or Revenue Operations roles, including experience leading teams and managing managers.
• Track record owning the full Sales & CS Ops stack - quotas, territories, forecasting, comp/incentive design, renewals/expansion workflows - across SMB through Strategic, direct and channel.
• Experience influencing senior stakeholders and driving alignment in a matrixed organization.

Responsibilities

• Build and lead a high-performing Sales & CS Ops team.
• Own Sales Ops end-to-end: territory/quota design, pipeline/forecast mgmt, incentive/comp design.
• Own CS Ops end-to-end: renewal/churn reporting, data hygiene, renewal/expansion workflows.
• Drive the data-driven narrative: reporting and analytics across the full funnel.
• Be a trusted business partner to align priorities across a matrixed org.
• Drive impact through AI: enable productivity gains and GTM evolution with AI tools.
• Move fast, build for scale: durable processes as the business grows.
• Own the GTM tooling strategy: partner with Enterprise Applications on systems roadmap.
• Run core operating mechanisms: forecasting, pipeline/QBR cadence, planning, commissions governance.

Skills

Sales Operations

Revenue Operations

Stakeholder management

AI curiosity

Job description

Smarsh is seeking a Senior Director to own Global Sales & Customer Success Operations end-to-end, driving ARR growth across direct and channel, SMB through Strategic accounts. Lead the team, define quotas, forecasting, incentives, renewals, and expansion, while shaping the data narrative and GTM tooling strategy with cross-functional partners.

You will report to the VP, Revenue Operations and operate in a hybrid US-based environment, balancing scale with durable processes and strong stakeholder