Global Sales & CS Ops Director

Smarsh; Atlanta (GA); Hybrid; USD 180.000 - 240.000; Vollzeit

Zusammenfassung

Smarsh is seeking a Senior Director, Global Sales & CS Operations to own end-to-end GTM operations across direct and channel sales and post-sale Customer Success. This leader will drive ARR growth through territory design, quotas, forecasting, incentives, renewals, and expansion, while building a data-driven narrative and scalable processes.

You’ll partner with Sales, CS, Finance, Marketing and Enterprise Applications to advance the GTM strategy.

Qualifikationen

• 8+ years in Sales Operations or Revenue Operations roles with leadership experience.
• Experience owning the full Sales & CS Ops stack across SMB through Strategic, direct and channel.
• Strong analytical foundation and ability to translate data into executive recommendations.
• Experience influencing senior stakeholders in a matrixed organization.

Aufgaben

• Build and lead a high-performing Sales & CS Ops team.
• Own Sales Ops end-to-end: territory design, quota design, forecasting, incentives.
• Own CS Ops end-to-end: renewals, churn forecasting, data hygiene, renewal workflows.
• Drive the data-driven narrative with reporting across the full funnel for senior leaders.
• Be a trusted business partner and align priorities with cross-functional leaders.
• Drive AI-powered productivity and GTM evolution across the org.
• Pilot and scale new AI-driven approaches to forecasting and customer lifecycle.
• Move fast while building scalable, durable processes.
• Own the GTM tooling strategy and coordinate with Enterprise Applications.

Kenntnisse

Sales Operations

Revenue Operations

Team leadership

Analytical thinking

Stakeholder management

AI/automation

Salesforce

GTM tooling

Tools

Salesforce

Jobbeschreibung

Smarsh is seeking a Senior Director, Global Sales & CS Operations to own end-to-end GTM operations across direct and channel sales and post-sale Customer Success. This leader will drive ARR growth through territory design, quotas, forecasting, incentives, renewals, and expansion, while building a data-driven narrative and scalable processes.

You’ll partner with Sales, CS, Finance, Marketing and Enterprise Applications to advance the GTM strategy.