Global Revenue Operations Director - Sales & CS

Smarsh; New York (NY); On-site; USD 210,000 - 280,000; Full time

Job summary

Smarsh is seeking a Senior Director to own Global Sales & Customer Success Operations end-to-end, driving ARR growth across direct and channel, SMB through Strategic accounts. You’ll build a high-performing team, shape quotas, forecasting, renewals, and GTM tooling strategy, partnering with Sales, CS, Finance, Marketing and Enterprise Applications.

You will also lead data storytelling, influence senior stakeholders, and push AI-enabled productivity gains across the GTM engine while balancing

Qualifications

• 8+ years in Sales Operations or Revenue Operations roles.
• Experience leading teams and managing managers.
• Strong analytical foundation; able to build models and narratives.
• Experience influencing senior stakeholders in a matrixed org.
• Genuine curiosity about AI/automation and translating it into improvements.
• Working fluency with Salesforce and modern GTM tech (not admin).
• Experience managing global teams (preferred).
• Background in management consulting or investment banking, or MBA (preferred).
• Experience with SaaS and consumption-based pricing (preferred).
• Experience piloting AI-driven productivity gains and/or agentic GTM processes (preferred).

Responsibilities

• Build and lead a high-performing Sales & CS Ops team; create growth paths and ownership culture.
• Own Sales Ops end-to-end: territory/quota design, pipeline/forecasting, incentives design.
• Own CS Ops end-to-end: renewal/churn forecasting, data hygiene, renewal workflows.
• Drive the data-driven narrative with reporting across the full funnel.
• Be a trusted partner to VP-level stakeholders across a matrixed org.
• Drive AI-enabled productivity gains and GTM evolution in tools/workflows.
• Pilot and scale automation and AI to improve forecasting and lifecycle.
• Move fast with durable, scalable processes for growth.
• Own GTM tooling strategy in partnership with Enterprise Applications.
• Run core mechanisms: forecasting, cadence, planning, commissions governance, Deal Desk.

Skills

Sales Ops

Revenue Ops

Forecasting

Stakeholder Mgmt

AI / automation

GTM tooling

Team leadership

Education

MBA

Management consulting background

Tools

Salesforce

BI tools

Sales engagement platforms

Enterprise Applications

Job description

Smarsh is seeking a Senior Director to own Global Sales & Customer Success Operations end-to-end, driving ARR growth across direct and channel, SMB through Strategic accounts. You’ll build a high-performing team, shape quotas, forecasting, renewals, and GTM tooling strategy, partnering with Sales, CS, Finance, Marketing and Enterprise Applications.

You will also lead data storytelling, influence senior stakeholders, and push AI-enabled productivity gains across the GTM engine while balancing