Senior Director, Global Revenue & CS Operations

Smarsh; New York (NY); Hybrid; USD 180,000 - 280,000; Full time

Job summary

Smarsh is seeking a Senior Director to own Global Sales & Customer Success Operations end-to-end for a fast-growing software company. This leader runs the engine behind ARR growth - territories, quotas, forecasting, incentives, renewals, and expansion - across direct and channel, new business and post-sale, SMB through Strategic accounts.

You'll build the team, own the data narrative, and set the GTM tooling strategy, partnering closely with Sales, CS, Finance, Marketing, and Enterprise

Qualifications

• 8+ years in Sales or Revenue Operations with leadership experience.
• Experience owning the full Sales & CS Ops stack across SMB through Strategic.
• Strong analytical skills and ability to influence senior stakeholders.

Responsibilities

• Build and lead a high-performing Sales & CS Ops team.
• Own Sales Ops end-to-end: territory design, quotas, forecasting, incentives.
• Own CS Ops end-to-end: renewal/expansion forecasting and workflows.
• Drive data storytelling and actionable insights for senior leaders.
• Be a trusted business partner with cross-functional alignment.
• Drive AI-enabled productivity and GTM tooling enhancements.
• Scale processes and governance as the business grows.
• Own the GTM tooling strategy and collaborate with Enterprise Applications.
• Run core operating mechanisms: forecasting, pipeline cadence, and deal governance.

Skills

Sales Ops

Revenue Ops

Forecasting

Quotas

Incentives

Channel sales

Renewals

Expansion

AI tools

Education

MBA or related

Tools

Salesforce

GTM tech

Job description

Smarsh is seeking a Senior Director to own Global Sales & Customer Success Operations end-to-end for a fast-growing software company. This leader runs the engine behind ARR growth - territories, quotas, forecasting, incentives, renewals, and expansion - across direct and channel, new business and post-sale, SMB through Strategic accounts.

You'll build the team, own the data narrative, and set the GTM tooling strategy, partnering closely with Sales, CS, Finance, Marketing, and Enterprise