Global Revenue Operations Director

Smarsh; Atlanta (GA); On-site; USD 210,000 - 280,000; Full time

Job summary

Smarsh is seeking a Senior Director to own Global Sales & CS Operations end-to-end, driving ARR growth across direct and channel, SMB through Strategic accounts. You’ll build the team, own data narratives, and set GTM tooling strategy in collaboration with Sales, CS, Finance, Marketing, and Enterprise Applications.

You will lead territory/quota design, forecasting, renewal workflows, and AI-enabled productivity gains, influencing senior stakeholders while scaling processes for a fast-growing

Qualifications

• 8+ years in Sales Operations or Revenue Operations, incl. team leadership.
• Experience owning quotas, territories, forecasting, and renewals across SMB to Strategic.
• Strong analytical skills; ability to tell a data story to senior leaders.
• Experience influencing stakeholders in a matrix org; AI/automation interest.
• Fluent with Salesforce and modern GTM tech; global team experience preferred.

Responsibilities

• Build and lead a high-performing Sales & CS Ops team with clear growth paths.
• Own Sales Ops end-to-end: territory design, pipeline/forecast, comp plans.
• Own CS Ops end-to-end: renewal, churn forecasting, renewal/expansion workflows.
• Drive the data narrative with reporting across the full funnel for execs.
• Partner with VP-level stakeholders, align priorities in a matrixed org.
• Advance AI-enabled tools and GTM processes to boost productivity.
• Define requirements for GTM tooling and roadmap with Enterprise Apps.

Skills

Sales Ops

Leadership

Analytics

Stakeholder mgmt

AI/Automation

Salesforce

Global teams

Pricing models

Education

MBA (preferred)

Tools

Salesforce

GTM tech

Job description

Smarsh is seeking a Senior Director to own Global Sales & CS Operations end-to-end, driving ARR growth across direct and channel, SMB through Strategic accounts. You’ll build the team, own data narratives, and set GTM tooling strategy in collaboration with Sales, CS, Finance, Marketing, and Enterprise Applications.

You will lead territory/quota design, forecasting, renewal workflows, and AI-enabled productivity gains, influencing senior stakeholders while scaling processes for a fast-growing