Senior Director, Global Customer Analytics & Insights

Jazz Pharmaceuticals; San Francisco (CA); On-site; USD 232,000 - 348,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k Retirement Savings Plan

Flexible paid vacation

Job summary

Jazz Pharmaceuticals is seeking a Senior Director of Customer Analytics & Insights to lead integrated, decision-ready insights across HCPs, patients, care teams, and payers. You will shape analytics strategy, guide execution, and embed customer insights in decision making globally.

You'll manage a high‑performing team across franchises and regions, partnering with data, marketing, and operations to deliver measurable impact on customer experience and business performance.

Qualifications

• Bachelor's degree in business, healthcare, technology, or related field.
• 12+ years in customer analytics, market research, or insights roles.
• 5+ years pharma experience with global context.

Responsibilities

• Lead and scale Customer Analytics & Insights capabilities.
• Oversee Analytics & Insights teams partnering with franchises.
• Translate insights into actionable strategy across brands and regions.
• Drive data-driven decision making and customer engagement.

Skills

Insights synthesis

Qualitative research

Quantitative analysis

Narrative storytelling

Agile product development

AI & automation

Team leadership

Education

Bachelor's degree in business/healthcare/tech

MBA (preferred)

Tools

Analytics platforms

CRM / data tools

Job description

Jazz Pharmaceuticals is seeking a Senior Director of Customer Analytics & Insights to lead integrated, decision-ready insights across HCPs, patients, care teams, and payers. You will shape analytics strategy, guide execution, and embed customer insights in decision making globally.

You'll manage a high‑performing team across franchises and regions, partnering with data, marketing, and operations to deliver measurable impact on customer experience and business performance.