Senior Director Customer Analytics & Insights EMD

Jazz Pharmaceuticals; United States; Remote; USD 180,000 - 260,000; Full time

Job summary

Jazz Pharmaceuticals is reimagining how we design customer experiences by leveraging new technologies, modern ways of working, and high-performing team behaviors. The Senior Director, Customer Analytics & Insights will guide teams responsible for generating integrated, decision-ready insights that inform strategy, guide execution, and improve customer outcomes across multiple stakeholders.

This role requires strong leadership to translate complex data into clear implications, collaborate with

Job description

If you are a current Jazz employee please apply via the Internal Career site

Jazz Pharmaceuticalsis a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases — often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered inDublin, Irelandwith research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit www.jazzpharmaceuticals.comfor more information.

Job Description

At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.

To power this ambition with both speed and scale, we are embracing a new capability-oriented operating model, allowing business and technology teams to partner side by side in building, advancing, and delivering global capabilities across our enterprise. Cross-functional, empowered Global Capability teams own outcomes—not just outputs—and work from clear capability visions, strategies, and measurable goals. We prioritize user problems, validate solutions through experimentation and data, and iterate quickly to create real value for our users and the business. As part of this model, you’ll collaborate closely with users, stakeholders, and technical teams across the organization, using discovery and delivery practices to ensure we’re building the right things, in the right way, at the right time.

The Senior Director, Customer Analytics & Insights plays a critical role in shaping how Jazz understands and responds to customer needs. This role leads teams responsible for generating integrated, decision-ready insights across HCPs, patients, caregivers, payers, and markets, translating complex data into clear implications that inform strategy, guide execution, and improve customer