Senior Director, Global Adoption Programs

Salesforce; New York (NY); On-site; USD 182,000 - 305,000; Full time

Job summary

Salesforce is seeking a Senior Director, Programs within the Customer Success organization to design and execute a global program strategy that helps customers move from sale to value-driven engagements. You will lead cross-functional initiatives with Professional Services, Security, Product, and Partner teams to diagnose, unblock, and accelerate accounts during the transition.

The role requires 15+ years of experience managing large-scale programs across enterprise SaaS products, with a track

Qualifications

• 15+ years of demonstrated experience managing large-scale, global cross-functional programs that span multiple enterprise SaaS product lines or clouds.
• Ability to think and operate in strategic frameworks
• Operational clarity to define program ownership and scale initiatives with enterprise KPIs
• Strong communication and influence with executive stakeholders
• Experience with professional services or partner-led implementations is a plus
• MBA preferred

Responsibilities

• Design Global Diagnostic Strategy: establish global strategy, logic, and telemetry thresholds across multi-cloud environments to segment and track stalled implementations.
• Data-driven account identification using telemetry and sandbox insights to find accounts not started, stuck, or missing features.
• Build pipeline visibility with recovery funnels and reporting views to monitor progress and health metrics.
• Orchestrate intervention playbooks using CS and PS resources to unblock accounts.
• Drive upstream transformation by identifying systemic issues and partnering with Product, Engineering, and Alliances to prevent stalls.
• Lead cross-functional governance with operating models and alignment across units for resource allocation and program execution.

Skills

Enterprise Leadership

Strategic Thinking

Operational Clarity & Scale

Process Architecture

Executive Gravitas & Influence

Ecosystem Expertise

Ambiguity & Navigation

Education

MBA preferred

Job description

Salesforce is seeking a Senior Director, Programs within the Customer Success organization to design and execute a global program strategy that helps customers move from sale to value-driven engagements. You will lead cross-functional initiatives with Professional Services, Security, Product, and Partner teams to diagnose, unblock, and accelerate accounts during the transition.

The role requires 15+ years of experience managing large-scale programs across enterprise SaaS products, with a track