Senior Director, Global Adoption & Customer Success Programs

Salesforce, Inc.; Atlanta (TX); On-site; USD 182,000 - 305,000; Full time

Job summary

Salesforce is seeking a Senior Director, Programs in the Customer Success organization to design and execute a global program strategy that unblocks stalled accounts and accelerates value-driven engagements.

You will lead cross-functional efforts with Professional Services, Security, Product, and Partner teams to deliver systemic improvements and measurable outcomes for customers and the business.

Qualifications

• 15+ years of leading large-scale, global cross-functional programs across SaaS products or cloud environments.
• Ability to operate within strategic frameworks and translate data into business narratives.
• Proven ability to define program ownership, scale initiatives, and establish enterprise KPIs.

Responsibilities

• Design global diagnostic strategy across multi-cloud environments to identify stalled implementations.
• Identify accounts that haven’t started or are stuck using telemetry and sandbox insights.
• Build pipeline visibility with reporting views and recovery funnels for health metrics.

Skills

Enterprise Leadership

Strategic frameworks

Operational clarity

Process architecture

Executive gravitas

Ecosystem experience

Ambiguity navigation

Education

MBA

Job description

Salesforce is seeking a Senior Director, Programs in the Customer Success organization to design and execute a global program strategy that unblocks stalled accounts and accelerates value-driven engagements.

You will lead cross-functional efforts with Professional Services, Security, Product, and Partner teams to deliver systemic improvements and measurable outcomes for customers and the business.