Global Head, Adoption & Success Programs

Salesforce

Dallas (TX)

On-site

USD 182,000 - 305,000

Full time

7 hours ago

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Job summary

Salesforce is seeking a Senior Director, Programs within Customer Success to drive a global program strategy that helps customers transition from sales to value-driven engagements. You will lead cross-functional teams across Professional Services, Security, Product, and Partners to orchestrate initiatives delivering systemic, long-term business outcomes.

The ideal candidate has 15+ years in large-scale programs in enterprise SaaS, strong strategic thinking, and the ability to translate data into

Qualifications

15+ years of demonstrated experience managing large-scale, global cross-functional programs in enterprise SaaS or cloud environments.
Ability to think and operate within strategic frameworks.
Proven ability to define program ownership, scale initiatives, and set enterprise KPIs.

Responsibilities

Design and implement a global diagnostic strategy to identify stalled implementations across cloud environments.
Leverage telemetry and insights to identify accounts not started, stuck, or lacking features.
Create pipeline visibility and recovery funnels to monitor health and progression of accounts.
Develop recovery playbooks and deploy CS and PS resources to unblock accounts.
Identify upstream systemic issues and partner with Product, Engineering, and Alliances to prevent future stalls.
Lead cross-functional governance, secure resources, and align teams around program goals.