Head of Global Security Adoption Programs

salesforce.com, inc.

Chicago (IL)

On-site

USD 143,000 - 262,000

Full time

14 days+

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Job summary

Salesforce seeks a strategic leader for Adoption Programs within the Customer Success Group. This role designs and scales a global security adoption process, moving from 1:1 interventions to scalable program-led motions.

You will drive cross-functional collaboration across Security, Product, and Customer Success, report on progress, and present to senior leadership. The role requires 8+ years in related programs and a strong executive-facing background.

Qualifications

8+ years of experience in Customer Success, Renewals, or Adoption Programs in enterprise SaaS.
Proven ability to build and scale large cross-functional programs and influence results without direct authority.
Experience leading compliance-driven or mandate programs with adoption as a required outcome.
Proven track record engaging with senior leadership as a trusted advisor.
Strong analytical mindset and ability to partner with data science teams.

Responsibilities

Design the Adoption Playbook and scale a comprehensive end-to-end program.
Identify opportunities for structured programs to move customers to required security controls.
Build cross-functional partnerships across Security, Product, and Customer Success to drive rollout plans.
Create a reporting framework to track program progress and impact.
Regularly present findings and strategic recommendations to senior leadership.