Global Adoption Programs Leader

Salesforce; Atlanta (GA); On-site; USD 250,000 - 380,000; Full time

Job summary

Salesforce is seeking a senior Customer Success leader to design a global diagnostic strategy and orchestrate targeted interventions across multi-cloud environments. This role focuses on data-driven account identification, pipeline visibility, and orchestrating CS/PS resources to unblock stalled progress.

The ideal candidate brings 15+ years of enterprise SaaS program leadership, exceptional strategic thinking, and the ability to establish enterprise KPIs and scalable governance.

Qualifications

• 15+ years of global cross-functional program leadership in enterprise SaaS or multi-cloud environments.
• Ability to define enterprise KPIs and scalable governance models.
• Exceptional workflow design to integrate programs into matrixed organizations.
• Experience with Professional Services or partner-led implementations is a plus.

Responsibilities

• Design global diagnostic strategy across single and multi-cloud environments.
• Leverage telemetry to identify at-risk accounts and missing features.
• Build visibility into pipelines and recovery funnels for health metrics.
• Create recovery playbooks blending CS and PS resources to unblock accounts.
• Identify upstream structural issues with Product/Engineering to prevent stalls.
• Lead cross-functional governance with clear operating models and communication rhythms.

Skills

Enterprise Leadership

Strategic Thinking

Operational Clarity

Process Architecture

Executive Gravitas

Ecosystem Expertise

Ambiguity Navigation

Education

MBA preferred

Job description

Salesforce is seeking a senior Customer Success leader to design a global diagnostic strategy and orchestrate targeted interventions across multi-cloud environments. This role focuses on data-driven account identification, pipeline visibility, and orchestrating CS/PS resources to unblock stalled progress.

The ideal candidate brings 15+ years of enterprise SaaS program leadership, exceptional strategic thinking, and the ability to establish enterprise KPIs and scalable governance.