Senior Director, Global Adoption & Value Programs

salesforce.com, inc.; Atlanta (GA); On-site; USD 182,000 - 333,000; Full time

Job summary

Salesforce is seeking a Senior Director, Programs within Customer Success to design and drive a global program strategy that moves customers from sale to value. You will orchestrate cross-functional governance with Professional Services, Security, Product, and Partner teams to identify stalled accounts and accelerate recoveries.

The role emphasizes data-driven diagnostics, scalable process designs, and upstream transformation to prevent future stalls, requiring 15+ years of enterprise leadership

Qualifications

• 15+ years leading large-scale, global cross-functional programs across SaaS or cloud platforms.

Responsibilities

• Design Global Diagnostic Strategy across single and multi-cloud environments.

Skills

Enterprise Leadership

Strategic frameworks

Operational clarity

Process architecture

Executive gravitas

Ecosystem experience

Ambiguity navigation

MBA

Education

MBA preferred

Job description

Salesforce is seeking a Senior Director, Programs within Customer Success to design and drive a global program strategy that moves customers from sale to value. You will orchestrate cross-functional governance with Professional Services, Security, Product, and Partner teams to identify stalled accounts and accelerate recoveries.

The role emphasizes data-driven diagnostics, scalable process designs, and upstream transformation to prevent future stalls, requiring 15+ years of enterprise leadership