Senior Director, Event Technology & Venue Partnerships

Hargrove, Inc.; Naples (FL); On-site; USD 74,000 - 97,000; Full time

Job summary

Encore in Naples, FL is seeking a Senior Director, Event Technology (Sr DET I) to lead sales and operations leadership teams to achieve revenue and profitability goals for assigned venues. This role manages venues with $8M–$20M in revenue and reports to a Regional Director, Venues or an RVP, Venues.

The Sr DET I will cultivate relationships with venue leaders, ensure World-Class service, drive continuous improvement, and align resources with strategic objectives across multiple locations.

Qualifications

• Bachelor’s degree is preferred or equivalent experience.
• 7+ years of audio-visual experience.
• 7+ years of operations supervisory/management experience.
• 5+ years of customer service or hospitality experience preferred.
• Strong relationship management and communication skills.

Responsibilities

• Lead venue partner relationships and ensure World-Class service to drive retention.
• Manage venue P&L, forecasting, reporting, and budgeting with regional leadership.
• Oversee operations to meet production standards and safety guidelines.
• Develop teams, mentor staff, and ensure proper training on SOPs and systems.
• Collaborate with regional leadership to optimize resources and revenue opportunities.
• Ensure timely billing, invoicing compliance, and client approvals.

Skills

Audio-visual experience

Operations management

Customer service

Leadership

Budgeting

CRM

Education

Bachelor’s degree or equivalent experience

Tools

CRM

Microsoft Office

Job description

Encore in Naples, FL is seeking a Senior Director, Event Technology (Sr DET I) to lead sales and operations leadership teams to achieve revenue and profitability goals for assigned venues. This role manages venues with $8M–$20M in revenue and reports to a Regional Director, Venues or an RVP, Venues.

The Sr DET I will cultivate relationships with venue leaders, ensure World-Class service, drive continuous improvement, and align resources with strategic objectives across multiple locations.