Senior Director, Consumer Digital Product Ops

Humana Inc; Austin (TX); Remote; USD 168,000 - 231,000; Full time

Job summary

Humana Inc. in the United States seeks a Director to lead Consumer Digital Product Operations, shaping operating models and governance to deliver product outcomes at scale.

This role partners with senior leaders to drive strategic execution, performance metrics, and accountability across the organization. The Director will oversee budgeting, workforce planning, onboarding, and program management, driving culture, clarity, and collaboration while ensuring customer and business results are

Qualifications

• Bachelor’s degree in a related field.
• 8+ years in product operations, digital transformation, enterprise transformation, portfolio management, or related discipline.
• Experience translating strategy into scalable governance, planning and prioritization processes, decision forums, operating rhythms, tools, templates, and performance measures.
• Ability to lead executive discussions, facilitate cross-functional decisions, communicate complex topics clearly, resolve competing priorities, and build productive relationships across teams.
• People-leadership experience, including setting clear accountabilities, coaching performance, developing talent, and building an inclusive, high-performing team.

Responsibilities

• Design and implement the Consumer Digital product operating model, including roles, decision rights, governance, and end-to-end ways of working.
• Define and maintain practical tools, templates, playbooks, and standards that help teams plan, prioritize, deliver, measure, and improve products consistently.
• Establish governance and operating forums that clarify ownership, accelerate decisions, surface risks, and strengthen accountability.
• Lead the organization’s operating cadence, portfolio visibility, communications, and follow-through on priorities and commitments.
• Own team operations, including budget planning and management, workforce coordination, recruiting and onboarding processes, and organization-wide communications.
• Drive culture and connectivity across Consumer Digital by strengthening engagement, transparency, collaboration, recognition, and shared understanding of priorities.
• Lead and develop the Consumer Digital program management team, setting direction, clarifying accountabilities, and ensuring disciplined execution of critical initiatives.
• Create performance measures and feedback loops to assess adoption and effectiveness of the operating model and identify opportunities for continuous improvement.
• Advise senior leaders on operating model choices, organizational tradeoffs, execution risks, and opportunities to improve customer and business outcomes.

Skills

Leadership

Cross-functional collaboration

Change management

Executive communication

Organizational design

Education

Bachelor’s degree

Job description

Humana Inc. in the United States seeks a Director to lead Consumer Digital Product Operations, shaping operating models and governance to deliver product outcomes at scale.

This role partners with senior leaders to drive strategic execution, performance metrics, and accountability across the organization. The Director will oversee budgeting, workforce planning, onboarding, and program management, driving culture, clarity, and collaboration while ensuring customer and business results are