Head of Consumer Digital Product Ops & Transformation

Humana Inc; Juneau (AK); Remote; USD 168,000 - 231,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement savings plan

Paid time off

Job summary

Humana Inc. is seeking a Director of Consumer Digital Product Operations to shape and oversee transformation strategies that drive organizational priorities and operational excellence.

You will lead cross-functional teams to define objectives, implement initiatives, and measure business impact at scale. The role focuses on evolving the operating model, governance, planning processes, and standards to enable product delivery with clarity, accountability, and customer focus.

Qualifications

• Bachelor’s degree required.
• 8+ years of experience in product operations, digital transformation, enterprise transformation, portfolio management, or related discipline.
• Experience translating strategy into scalable governance, planning and prioritization processes, decision forums, operating rhythms, tools, templates, and performance measures.
• Ability to lead executive discussions, facilitate cross-functional decisions, communicate complex topics clearly, resolve competing priorities, and build productive relationships across teams.

Responsibilities

• Design and implement the Consumer Digital product operating model, including roles, decision rights, governance, and end-to-end ways of working.
• Define and maintain practical tools, templates, playbooks, and standards that help teams plan, prioritize, deliver, measure, and improve products consistently.
• Establish governance and operating forums that clarify ownership, accelerate decisions, surface risks, and strengthen accountability.
• Lead the organization’s operating cadence, portfolio visibility, communications, and follow-through on priorities and commitments.
• Own team operations, including budget planning and management, workforce coordination, recruiting and onboarding processes, and organization-wide communications.
• Drive culture and connectivity across Consumer Digital by strengthening engagement, transparency, collaboration, recognition, and shared understanding of priorities.
• Lead and develop the Consumer Digital program management team, setting direction, clarifying accountabilities, and ensuring disciplined execution of critical initiatives.
• Create performance measures and feedback loops to assess adoption and effectiveness of the operating model and identify opportunities for continuous improvement.
• Advise senior leaders on operating model choices, organizational tradeoffs, execution risks, and opportunities to improve customer and business outcomes.

Skills

Product operations

Digital transformation

Portfolio management

Executive facilitation

Change management

Education

Bachelor’s degree

Job description

Humana Inc. is seeking a Director of Consumer Digital Product Operations to shape and oversee transformation strategies that drive organizational priorities and operational excellence.

You will lead cross-functional teams to define objectives, implement initiatives, and measure business impact at scale. The role focuses on evolving the operating model, governance, planning processes, and standards to enable product delivery with clarity, accountability, and customer focus.