Remote Director, Consumer Digital Product Operations

Humana Inc; Lansing (MI); Remote; USD 168,000 - 231,000; Full time

Job summary

Humana Inc. is seeking a Director of Consumer Digital Product Operations to shape how the Consumer Digital organization delivers products and drives measurable outcomes.

This leader will define the operating model, governance, and planning processes that enable scalable product delivery across cross-functional teams, while aligning with enterprise priorities and budgets. The role emphasizes collaboration with senior leaders, accountability for execution, and the development of a high-performing

Qualifications

• Bachelor’s degree required.
• 8+ years of experience in product operations, digital transformation, enterprise transformation, portfolio management, or related discipline.

Responsibilities

• Design and implement the Consumer Digital product operating model, including roles, decision rights, governance, and end-to-end ways of working.
• Define and maintain practical tools, templates, playbooks, and standards that help teams plan, prioritize, deliver, measure, and improve products consistently.
• Establish governance and operating forums that clarify ownership, accelerate decisions, surface risks, and strengthen accountability without adding unnecessary processes.
• Lead the organization’s operating cadence, portfolio visibility, communications, and follow-through on priorities and commitments.
• Own team operations, including budget planning and management, workforce coordination, recruiting and onboarding processes, and organization-wide communications.
• Drive culture and connectivity across Consumer Digital by strengthening engagement, transparency, collaboration, recognition, and shared understanding of priorities.
• Lead and develop the Consumer Digital program management team, setting direction, clarifying accountabilities, and ensuring disciplined execution of critical initiatives.
• Create performance measures and feedback loops to assess adoption and effectiveness of the operating model and identify opportunities for continuous improvement.
• Advise senior leaders on operating model choices, organizational tradeoffs, execution risks, and opportunities to improve customer and business outcomes.

Education

Bachelor’s degree

Job description

Humana Inc. is seeking a Director of Consumer Digital Product Operations to shape how the Consumer Digital organization delivers products and drives measurable outcomes.

This leader will define the operating model, governance, and planning processes that enable scalable product delivery across cross-functional teams, while aligning with enterprise priorities and budgets. The role emphasizes collaboration with senior leaders, accountability for execution, and the development of a high-performing