Remote Director, Consumer Digital Product Operations

Humana Inc; Topeka (KS); Remote; USD 168,000 - 231,000; Full time

Job summary

Humana Inc. is seeking a Director of Consumer Digital Product Operations to lead the design and execution of the operating model for consumer digital products.

You will work with senior leaders to translate strategy into practical, scalable governance, processes, and performance metrics that drive impact and accountability. You will oversee budget planning, workforce coordination, onboarding, and program management, while fostering a culture of collaboration and continuous improvement across

Qualifications

• Bachelor’s degree required.
• 8+ years of experience in product operations, digital transformation, enterprise transformation, portfolio management, or related discipline.
• Experience translating strategy into scalable governance, planning and prioritization processes, decision forums, operating rhythms, tools, templates, and performance measures.
• Ability to lead executive discussions, facilitate cross-functional decisions, communicate complex topics clearly, resolve competing priorities, and build relationships.
• Ability to navigate ambiguity, make thoughtful tradeoffs, and lead change through partnership and practical implementation.
• People-leadership experience, including setting clear accountabilities and building an inclusive, high-performing team.

Responsibilities

• Design and implement the Consumer Digital product operating model, including roles, decision rights, governance, and end-to-end ways of working.
• Define and maintain tools, templates, playbooks, and standards that help teams plan, prioritize, deliver, measure, and improve products.
• Establish governance and operating forums to clarify ownership and accelerate decisions.
• Lead the organization’s operating cadence, portfolio visibility, communications, and follow-through on priorities.
• Own team operations, including budget planning, workforce coordination, and onboarding processes.
• Drive culture and connectivity across Consumer Digital with engagement and transparency.
• Lead and develop the Consumer Digital program management team and ensure disciplined execution.
• Create performance measures and feedback loops to assess adoption of the operating model.
• Advise senior leaders on operating-model choices and execution risks.

Skills

Cross-functional leadership

Executive-level communication

Change management

Strategic thinking

People leadership

Education

Bachelor’s degree

Job description

Humana Inc. is seeking a Director of Consumer Digital Product Operations to lead the design and execution of the operating model for consumer digital products.

You will work with senior leaders to translate strategy into practical, scalable governance, processes, and performance metrics that drive impact and accountability. You will oversee budget planning, workforce coordination, onboarding, and program management, while fostering a culture of collaboration and continuous improvement across