Director, Consumer Digital Product Ops & Transformation

Humana Inc; Madison (WI); Remote; USD 168,000 - 231,000; Full time

Job summary

Humana Inc. seeks a Director, Consumer Digital Product Operations to shape and scale the operating model for consumer digital products. You will partner with senior leaders to translate strategy into practical governance, processes, and performance metrics.

You will lead cross-functional teams across product, technology, design, analytics, and business functions, driving accountability, execution cadence, and continuous improvement while aligning with enterprise priorities.

Qualifications

• Bachelor’s degree required.
• 8+ years of experience in product operations, digital transformation, or enterprise transformation.
• Proven ability to translate strategy into scalable governance, planning, and performance measures across multiple teams.

Responsibilities

• Design and implement the Consumer Digital product operating model, including roles, decision rights, governance, and end-to-end ways of working.
• Define and maintain practical tools, templates, playbooks, and standards for planning, prioritizing, delivering, measuring, and improving products.
• Establish governance and operating forums to clarify ownership, accelerate decisions, surface risks, and strengthen accountability.
• Lead the organization’s operating cadence, portfolio visibility, communications, and follow-through on priorities and commitments.
• Own team operations, including budget planning and management, workforce coordination, recruiting and onboarding processes, and organization-wide communications.
• Drive culture and connectivity across Consumer Digital by strengthening engagement, transparency, collaboration, recognition, and shared understanding of priorities.
• Lead and develop the Consumer Digital program management team, setting direction and ensuring disciplined execution of initiatives.
• Create performance measures and feedback loops to assess adoption and effectiveness of the operating model.

Skills

Executive leadership

Governance design

Product operations

Digital transformation

Portfolio management

Stakeholder management

Communication

Education

Bachelor’s degree

Job description

Humana Inc. seeks a Director, Consumer Digital Product Operations to shape and scale the operating model for consumer digital products. You will partner with senior leaders to translate strategy into practical governance, processes, and performance metrics.

You will lead cross-functional teams across product, technology, design, analytics, and business functions, driving accountability, execution cadence, and continuous improvement while aligning with enterprise priorities.